IBM Support

IJ02463: UNABLE TO ADD A MANAGED HOST TO A DEPLOYMENT IF THE APPLIANCE SERIAL NUMBER ALREADY EXISTS IN THE DEPLOYMENT

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APAR status

  • Closed as program error.

Error description

  • It has been identified that a Managed Host cannot be added into
    a QRadar Deployment if the appliance serial number already
    exisits in the Deployment.
    
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue is occurring:
    
    [tomcat.tomcat] [Thread-296]
    com.ibm.si.configservices.api.v3_0.deployment.DeploymentAPI:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]unable to add
    managed host: The serial number is already found in the
    deployment.
    [tomcat.tomcat] [Thread-296]
    com.q1labs.restapi_annotations.content.exceptions.endpointExcept
    ions.ServerProcessingException: The serial number is already
    found in the deployment.
    [tomcat.tomcat] [Thread-296]    at
    com.ibm.si.configservices.api.impl.DeploymentAPIImpl.addManagedH
    ost(DeploymentAPIImpl.java:849)
    [tomcat.tomcat] [Thread-296]    at
    com.ibm.si.configservices.api.v3_0.deployment.DeploymentAPI$AddH
    ostThread.run(DeploymentAPI.java:979)
    [tomcat.tomcat] [Thread-296]    at
    java.lang.Thread.run(Thread.java:785)
    [tomcat.tomcat] [Thread-296] Caused by:
    [tomcat.tomcat] [Thread-296]
    com.q1labs.configservices.common.ConfigServicesException: The
    serial number is already found in the deployment.
    [tomcat.tomcat] [Thread-296]    at
    com.q1labs.configservices.capabilities.CapabilitiesHandler.addMa
    nagedHost(CapabilitiesHandler.java:1858)
    [tomcat.tomcat] [Thread-296]    at
    com.ibm.si.configservices.api.impl.DeploymentAPIImpl.addManagedH
    ost(DeploymentAPIImpl.java:818
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02463

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-06

  • Closed date

    2020-11-27

  • Last modified date

    2020-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
28 November 2020