IBM Support

IJ00838: ARC_BUILDER GOES OUT OF MEMORY GOES WHEN THE ASSET CEILING NUMBER IS SET TO 5 MILLION ASSETS

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • Arc_builder goes out of the memory in the managed host when the
    asset ceiling number is set to 5 million.
    
    look for messages similar to this in qradar.log
    
    QRADAR-primary arc_builder[22051]: Caused by:
    java.lang.Exception: java.lang.OutOfMemoryError: Java heap space
    QRADAR-primary arc_builder[22051]:     at
    com.q1labs.semsources.filters.arc.ArcBuilder.init(ArcBuilder.jav
    a:240)
    QRADAR-primary arc_builder[22051]:     ... 5 more
    QRADAR-primary arc_builder[22051]: Caused by:
    java.lang.OutOfMemoryError: Java heap space
    QRADAR-primary arc_builder[22051]:     at
    gnu.trove.TLongHashSet.rehash(TLongHashSet.java:169)
    QRADAR-primary arc_builder[22051]:     at
    gnu.trove.THash.postInsertHook(THash.java:359)
    QRADARprimary arc_builder[22051]:     at
    gnu.trove.TLongHashSet.add(TLongHashSet.java:154)
     QRADAR-primary arc_builder[22051]:     at
    com.q1labs.semsources.filters.arc.NetworkModelsServices.loadExis
    tingPortData(NetworkModelsServices.java:405)
    QRADAR-primary arc_builder[22051]:     at
    com.q1labs.semsources.filters.arc.NetworkModelsServices.init(Net
    workModelsServices.java:215)
    QRADAR-primary arc_builder[22051]:     at
    com.q1labs.semsources.filters.arc.ArcBuilder.init(ArcBuilder.jav
    a:164)
    QRADAR-primary arc_builder[22051]:     at
    com.q1labs.semsources.filters.arc.ArcBuilder.init(ArcBuilder.jav
    a:235)
     QRADAR-primary arc_builder[22051]:     ... 5 more
    QRADAR-primary arc_builder[22051]: 09/04/2017 22:06:18 22052
    arc_builder error: Cannot load daemon
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ00838

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-10-18

  • Closed date

    2021-05-25

  • Last modified date

    2021-05-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728"}]

Document Information

Modified date:
26 May 2021