IBM Support

IJ00366: APPLYING A QRADAR .SFS PATCH CAN FAIL WHEN WGET HAS A PROXY SERVER CONFIGUREDCONFIGURED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the check_undeployed script used
    within the QRadar patch framework can fail when there is a
    proxy server configured for wget to use.  The check_undeployed
    script attempts to use that proxy to reach localhost and fails.
    
    Messages similar to the following might be visible in the
    /var/log/setup-7.x.x.../patches.log when this issue is
    occurring:
    
    Verifying if there are any un-deployed changes...
    ERROR: Could not determine undeployed changes, response was
    invalid.
    --2017-09-26 12:11:34--
    https://127.0.0.1/console/services/configservices?method=hasUnde
    ployedChanges
    Connecting to <proxyIP:port>... connected.
    Proxy tunneling failed: Service UnavailableUnable to establish
    SSL connection.
    An error was encountered attempting to process patches.
    Please contact customer support for further assistance.
    

Local fix

  • Via an SSH session to the QRadar console:
    Temporarily disable to wget proxy settings in /etc/wgetrc
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ00366

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    724

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-27

  • Closed date

    2020-07-14

  • Last modified date

    2020-07-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"724"}]

Document Information

Modified date:
15 July 2020