IBM Support

IJ00025: DEPLOY FUNCTION CAN SOMETIMES FAIL DUE TO TUNNELS NOT STARTING CORRECTLY WHEN ENCRYPTION IS ENABLED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in QRadar 7.3.0.x, the
    generate_tunnel_environment.sh script can sometimes fail to
    start tunnels correctly.
    When this occurs, there is no connectivity between QRadar
    Managed Hosts and the Console causing deploys and all traffic
    between the Console and the encrypted Managed Hosts to fail.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ00025

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-14

  • Closed date

    2019-08-16

  • Last modified date

    2019-08-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
16 August 2019