Company information worksheet

IBM service representatives use the information that is provided on the company information worksheet to customize your IBM storage complex. When you use any of the remote support features, the TSSC sends this information to IBM so an IBM service representative can contact you.

Table 1. Company information worksheet
Required information	Description	Your information
Business company name	The full name of your company. IBM service representatives use this information to identify your company when they receive Call Home reports from your IBM storage system. Ensure that the company name provided is consistent with all other machines that correspond to your IBM customer account.
Customer number	The IBM-assigned customer number for your company. This is provided by the customer.
Country code	The two-character code that must be used in order to reach your country by phone or fax, from another country. This is not the three-digit RETAIN country code. See Table 2.
SMTP Server ID / IP address
SMTP email address	The email address of the administrator who receives failure alerts for the server. This may or may not be the administrator listed below.
System administrator information Provide information about your storage system administrator in the following section.
Administrator name	The name of the individual at your site who IBM service representatives should contact about IBM storage system service matters.
Administrator email address	The storage system administrator's email address.
Voice phone number	The primary telephone number that IBM service representatives should use to contact the storage system administrator. Include the area code and the country code, if appropriate.
Fax number	The primary fax number that IBM service representatives should use to fax documents to the storage system administrator. Include the area code and the country code, if appropriate.
Alternate fax number	An alternate fax number that IBM service representatives can use to fax documents to the storage system administrator. Include the area code and the country code, if appropriate.
Administrator mailing address	The postal mailing address for the storage system administrator. provide the full street address, building (if appropriate), city or locality, state or province, and postal or zip code.
Storage system information Provide basic information about your storage system and the TSSC in the following section.
Machine location	The address of the facility where the TS7650 server(s) reside. If different from the administrator mailing address above, provide the full street address, building (if appropriate), city or locality, state or province, and postal or zip code.
Call back phone number	The phone number of the modem being used for Call Home. Include the area code and the country code, if appropriate.
Disk array machine type(s) and model number(s)	The machine type(s) and model number(s) for the attached disk array storage subsystem(s). For non-IBM equipment, also provide vendor name(s). Use an additional sheet if necessary.
Disk array serial number(s)	The serial number(s) for the attached disk array storage subsystem(s).

Use the information in the following table to convert a country to a code, and use that code as an entry in the Country code field of the Table 1.

Table 2. Country codes
Country	Code	Country	Code	Country	Code	Country	Code	Country	Code
Afghanistan	af	Cook Islands	ck	Iceland	is	Nauru	nr	Solomon Islands	sb
Albania	al	Costa Rica	cr	India	in	Nepal	np	Somalia	so
Algeria	dz	Croatia	hr	Indonesia	id	Netherlands	nl	South Africa	za
American Samoa	as	Cuba	cu	Iran	ir	Netherlands Antilles	an	South Korea	kr
Andorra	ad	Cyprus	cy	Iraq	iq	Neutral Zone	nt	Spain	es
Angola	ao	Czech Republic	cz	Ireland	ie	New Caledonia (French)	nc	Sri Lanka	lk
Anguilla	ai	Denmark	dk	Israel	il	New Zealand	nz	Sudan	sd
Antarctica	aq	Djibouti	dj	Italy	it	Nicaragua	ni	Suriname	sr
Antigua and Barbuda	ag	Dominica	dm	Ivory Coast (Cote D'Ivoire)	ci	Niger	ne	Svalbard and Jan Mayen Islands	sj
Argentina	ar	Dominican Republic	do	Jamaica	jm	Nigeria	ng	Swaziland	sz
Armenia	am	East Timor	tp	Japan	jp	Niue	nu	Sweden	se
Aruba	aw	Ecuador	ec	Jordan	jo	Norfolk Island	nf	Switzerland	ch
Australia	au	Egypt	eg	Kazakhstan	kz	North Korea	kp	Syria	sy
Austria	at	El Salvador	sv	Kenya	ke	Northern Mariana Islands	mp	Tadjikistan	tj
Azerbaidjan	az	Equatorial Guinea	gq	Kiribati	ki	Norway	no	Taiwan	tw
Bahamas	bs	Eritrea	er	Kuwait	kw	Oman	om	Tanzania	tz
Bahrain	bh	Estonia	ee	Kyrgyzstan	kg	Pakistan	pk	Thailand	th
Bangladesh	bd	Ethiopia	et	Laos	la	Palau	pw	Togo	tg
Barbados	bb	Falkland Islands	fk	Latvia	lv	Panama	pa	Tokelau	tk
Belarus	by	Faroe Islands	fo	Lebanon	lb	Papua New Guinea	pg	Tonga	to
Belgium	be	Fiji	fj	Lesotho	ls	Paraguay	py	Trinidad and Tobago	tt
Belize	bz	Finland	fi	Liberia	lr	Peru	pe	Tunisia	tn
Benin	bj	Former Czechoslovakia	cs	Libya	ly	Philippines	ph	Turkey	tr
Bermuda	bm	Former USSR	su	Liechtenstein	li	Pitcairn Island	pn	Turkmenistan	tm
Bhutan	bt	France	fr	Lithuania	lt	Poland	pl	Turks and Caicos Islands	tc
Bolivia	bo	France (European Territory)	fx	Luxembourg	lu	Polynesia (French)	pf	Tuvalu	tv
Bosnia-Herzegovina	ba	French Guyana	gf	Macau	mo	Portugal	pt	Uganda	ug
Botswana	bw	French Southern Territories	tf	Macedonia	mk	Puerto Rico	pr	Ukraine	ua
Bouvet Island	bv	Gabon	ga	Madagascar	mg	Qatar	qa	United Arab Emirates	ae
Brazil	br	Gambia	gm	Malawi	mw	Reunion (French)	re	United Kingdom	uk
British Indian Ocean Territory	io	Georgia	ge	Malaysia	my	Romania	ro	United States of America	us
Brunei Darussalam	bn	Germany	de	Maldives	mv	Russian Federation	ru	Uruguay	uy
Bulgaria	bg	Ghana	gh	Mali	ml	Rwanda	rw	USA Minor Outlying Islands	um
Burkina Faso	bf	Gibraltar	gi	Malta	mt	S. Georgia & S. Sandwich Isls.	gs	Uzbekistan	uz
Burundi	bi	Great Britain	gb	Marshall Islands	mh	Saint Helena	sh	Vanuatu	vu
Cambodia	kh	Greece	gr	Martinique (French)	mq	Saint Kitts & Nevis Anguilla	kn	Vatican City State	va
Cameroon	cm	Greenland	gl	Mauritania	mr	Saint Lucia	lc	Venezuela	ve
Canada	ca	Grenada	gd	Mauritius	mu	Saint Pierre and Miquelon	pm	Vietnam	vn
Cape Verde	cv	Guadeloupe (French)	gp	Mayotte	yt	Saint Tome (Sao Tome) and Principe	st	Virgin Islands (British)	vg
Cayman Islands	ky	Guam (USA)	gu	Mexico	mx	Saint Vincent & Grenadines	vc	Virgin Islands (USA)	vi
Central African Republic	cf	Guatemala	gt	Micronesia	fm	Samoa	ws	Wallis and Futuna Islands	wf
Chad	td	Guinea	gn	Moldavia	md	San Marino	sm	Western Sahara	eh
Chile	cl	Guinea Bissau	gw	Monaco	mc	Saudi Arabia	sa	Yemen	ye
China	cn	Guyana	gy	Mongoliar	mn	Senegal	sn	Yugoslavia	yu
Christmas Island	cx	Haiti	ht	Montserrat	ms	Seychelles	sc	Zaire	zr
Cocos (Keeling) Islands	cc	Heard and McDonald Islands	hm	Morocco	ma	Sierra Leon	sl	Zambia	zm
Colombia	co	Honduras	hn	Mozambique	mz	Singapore	sg	Zimbabwe	zw
Comoros	km	Hong Kong	hk	Myanmar	mm	Slovak Republic	sk
Congo	cg	Hungary	hy	Namibia	na	Slovenia	si