Error messages
Error messages provide information about problems that occur while running the gateway. You can use the information that they contain to resolve such problems.
The following table contains error message that can be issued by the Gateway for HP ServiceManager. For information about generic error messages, see the IBM Tivoli Netcool/OMNIbus Probe and Gateway Guide, (SC23-6387).
| Error | Description | Action |
|---|---|---|
| HP OpenView Writer name: Memory allocation failure. | There is insufficient memory available for the writer to perform an operation. |
Release memory by stopping unnecessary processes. Increase the machine’s available swap space or add more physical memory. |
| HP OpenView Writer name: Failed to re-acquire alert details from OS. | The gateway was unable to acquire the necessary data for its cache when it received a notification for an event not in the cache. This occurs when the gateway is stopped. |
Restart the gateway. |
| HP OpenView Writer name: Invalid data type for problem number feedback field. | The problem number feedback field was found not to be a character field . |
Specify a feedback field which is a character type. |
| HP OpenView Writer name: Serial serial_num already in serial Cache. Cannot add. | An insert into the ObjectServer with the same serial occurred. This should not occur; therefore, the record cannot be added to the cache. |
Contact IBM Software Support. |
| HP OpenView Writer name: Serial serial_num not found in serial cache. Cannot Update/Delete. | An event update/delete failed to find the necessary alert details in the writer’s serial cache. |
Contact IBM Software Support. |
| HP OpenView Writer name: Failed to construct path to HP OpenView Read/Write Module | Failed to determine the path to the HP OpenView read/write module executable. |
Contact IBM Software Support. |
| HP OpenView Writer name: Failed to find the HP OpenView Read/Write Module name. | Failed to access the HP OpenView read/write module executable in $OMNIHOME/ bin/arch. |
Verify the existence and location of module. |
| HP OpenView Writer name: Incorrect permissions on the HP OpenView module binary name. | The HP OpenView read/write module was found, but does not have execution or read permissions . |
Change the file with the correct permissions. |
| HHP OpenView Writer name: Failed to construct the argument list for HP OpenView Module. | Failed to construct the launch request for the HP OpenView read/write module, due to memory limitations. |
Release memory by stopping unnecessary processes. Increase the machine’s available swap space or add more physical memory. |
| HP OpenView Writer name: Failed to start the OS-SC Writer. | The ObjectServer to ServiceCenter writer module failed to start. | Examine the writer module log file for further messages. |
| HP OpenView Writer name: Failed to start the SC-OS Reader. | The ServiceCenter to ObjectServer reader module failed to start. | Examine the reader module log file for further messages. |
| HP OpenView Writer name: Failed to create the Serial Cache Mutex. | Failed to construct the data protection structure due to insufficient resources. This is due to insufficient memory resources. |
Release memory by stopping unnecessary processes. Increase the machine’s available swap space or add more physical memory. |
| HP OpenView Writer name: Failed to start the SC-to-OS service thread. | The main HP OpenView writer failed to start the ServiceCenter to ObjectServer handler thread. This is due to insufficient memory resources. |
Release memory by stopping unnecessary processes. Increase the machine’s available swap space or add more physical memory. |
| HP OpenView Writer name: Failed to send a SIGTERM to shutdown SC Writer. | Failed to stop the ServiceCenter writer module. This may result in the gateway port being locked. |
Find the process in the process list and stop it. |
| HP OpenView Writer name: Failed to send a SIGTERM to shutdown SC Reader. | Failed to stop the ServiceCenter reader module. This may result in the gateway port being locked. |
Find the process in the process list and stop it. |
| HP OpenView Writer name: Map 'map name' is not the journal map and cannot contain the 'JOURNAL_TEXT' map item in HP OpenView Writer 'writer name'. | The special mapping name JOURNAL_TEXT was contained within a map that was not specified to be the journal map. The mapping name references the position at which journal text should be positioned in the journal PMU event. |
Remove the names from the incorrect map. |
| HP OpenView Writer name: Failed to send SC Event to the SC Writer module. | A problem was detected on the connection to the ServiceCenter writer module. |
Examine the ServiceCenter writer module log file for further messages. |
| HP OpenView Writer name: Failed to wait for return from the SC Writer module. | The gateway failed to wait for the return message from ServiceCenter. |
Examine the ServiceCenter writer module log file to determine the module error. |
| HP OpenView Writer name: Failed to read the status return message from the SC Writer module. | The gateway failed to read the status return message from ServiceCenter. |
Examine the ServiceCenter writer module log file to determine the module error. |
| HP OpenView Writer name: Failed to send event to ServiceCenter. | The gateway failed to send an event to ServiceCenter. |
Examine the ServiceCenter writer module log file to determine the module error. |
| HP OpenView Writer name: SC Writer Module experienced Fatal Error. | Expected error occurred when the ServiceCenter writer module terminated. |
Examine the ServiceCenter writer module log file to determine the module error. |
| HP OpenView Writer name: Failed to build serial index. | The ServiceCenter writer was unable to construct the fast access jump index for the Serial index. |
Check the alerts.status table definitions and ensure the field exists. |
| HP OpenView Writer name: Failed to build server serial index. | The ServiceCenter writer was unable to construct the fast access jump index for the ServerSerial index. | Check the alerts.status table definitions and ensure the field exists. |
| HP OpenView Writer name: Failed to build server name index. | The ServiceCenter writer was unable to construct the fast access jump index for the ServerName index. |
Check the alerts.status table definitions and ensure the field exists. |
| HP OpenView Writer name: Failed to find field Field Number in SC Event. | The field specified in the action SQL could not be found. | Check the full numbers in the returned event map. Specifying the 25th field in a 24 field list will also generate this error as the 25th field does not exist. |
| HP OpenView Writer name: Invalid field name for expansion on action SQL. | An unknown field name has been specified in the action
SQL for expansion that was neither |
Correct action SQL. |
| HP OpenView Writer name: Unenclosed field expansion request in action SQL action sql. | An unenclosed field expansion was found in the action SQL. | This is an expansion not ended with a close parenthesis. Supply the parenthesis. |
| HP OpenView Writer name: Failed to send SQL command to ObjectServer. SC-to-OS Feedback failed. | An error occurred when a SQL statement was sent to the feedback ObjectServer. |
If the feedback involved the sending of user-defined action SQL, check complete syntax of the action SQL. |
| HP OpenView Writer name: Failed to correctly extract the problem number for returned problem open event for serial serial number. | The gateway could not successfully extract the problem number for the returned ServiceCenter PMO event. |
Contact IBM® Software Support. |
| HP OpenView Writer name: Invalid problem number. Field empty. | The field index specified as the field that will contain the problem number in the returned ServiceCenter PMO event contained an invalid problem number. |
Examine the PMO output event mapping and check which field contains the problem number. |
| HP OpenView Writer name: Error in the construction of the Open action SQL. | An error occurred when constructing the open action SQL or the expansion definitions. |
Check the SQL syntax and expansion definitions in the open action SQL. |
| HP OpenView Writer name: Failed to create Event for journal update. | An error occurred in the creation of the ServiceCenter event, due to insufficient resources. |
Release memory by stopping unnecessary processes. Increase the machine’s available swap space or add more physical memory. |
| HP OpenView Writer name: Failed to send journal update event to SC. | The gateway sent the journal update event to SeviceCenter . |
Examine the ServiceCenter writer module log file for further details on this error. |
| HP OpenView Writer name: Failed to find the COUNTER_PART attribute for the writer. This is necessary due to bidirectional nature. | The COUNTER_PART attribute is a mandatory attribute that was not specified in the writer definition. |
Add the correct attribute to the writer definition and restart the gateway. |
| HP OpenView Writer name: Is not a name for an ObjectServer reader. | The name given in the FEEDBACK_SERVER attribute was not the name of an object sever reader. |
Add the correct attribute to the writer definition and restart the gateway. |
| HP OpenView Writer name: Reader name was not found for counter part. | The specified counter part reader was not found in the gateway configuration. |
Add the correct reader name in the configuration file and restart the gateway. |
| HP OpenView Writer name: Failed to read the conversions table. | The writer failed to read the conversion table. | Check that the conversion files exists. Check that the file has the correct field definitions. |
| HP OpenView Writer name: Failed to block on data feed from SC Reader Module. | The gateway to block the data from ServiceCenter. | Examine the ServiceCenter reader module log file for further details about the error. |
| HP OpenView Writer name: Failed to read the system sequence file. Assuming 0000 start. | The system sequence number could not be read or accessed. | Check existence of the file and that it has read permissions in $OMNIHOME/var/. |
| HP OpenView Writer name:: Invalid system sequence number found in the sequence file seq num. Assuming 0 start. | Corrupted sequence file. | Delete the sequence file and restart the gateway. |
| HP OpenView Writer name: SC Event received with error in the evusrseq field. | A ServiceCenter event was received that contained an invalid value for the evusrseq field. |
Check the ServiceCenter format control settings for the generation of output events. |
| HP OpenView Writer name: Failed to find serial serial num in cache for return PMO event. | Received and returned a PMO event sent by the gateway for an opened problem that was not in the cache and could not be obtained again. |
No action required. |
| HP OpenView Writer name: Problem number already determined for serial serial num. | A second return PMO event was received for the same serial number. The problem ticket has already been received. |
Configure ServiceCenter to only send one PMO return. |
| HP OpenView Writer name: Failed to find PM number in cache for return PMU event. | A PMU event was received for a problem that no longer is in the cache and could not be obtained again. |
The alert may no longer exist in the ObjectServer. Check the ObjectServer. |
| HP OpenView Writer name: Update Feedback Failed. | An error occurred while attempting to feed back update details to the ObjectServer. |
Examine error messages previous to this message to determine problem cause. |
| HP OpenView Writer name: Failed to find PM number in cache for return PMC event. | A PMC event was received for a problem that is no longer in the cache and could not be obtained again. |
The alert may no longer exist in the ObjectServer. Check the ObjectServer. |
| HP OpenView Writer name: Close Feedback Failed. | An error occurred while attempting to feed back close details to the ObjectServer. |
Examine error messages prior to this message to determine the problem cause. |
| HP OpenView Writer name: Failed to read SC event from SC Reader Module. | The gateway failed to read a ServiceCenter event from the reader module . |
Examine the ServiceCenter reader module log file for further details on the error . |
| HP OpenView Writer name: Received event of type event type which was unexpected. | An unexpected event was read by the ServiceCenter writer module. |
The writer module should only read PMO, PMU, and PMC event types. The event returned is ignored. |
| HP OpenView Writer name: Failed to save current eventout system sequence number. | Could not write the current event out sequence number. |
Check the write permissions on the sequence file in $OMNIHOME/var/. |
| HP OpenView Writer name: Failed to shutdown Reader/Writer Modules. | The gateway failed to shut down the ServiceCenter reader/writer modules. |
Examine the ServiceCenter reader/writer module log files for further details on this error. |
| HP OpenView Writer name: Failed to disconnect feedback connection. | This is a warning message. | No action is required. |
| HP OpenView Writer name: Failed to delete problem ticket from cache for serial serial num. | This is a warning message. | No action is required. |