Developing keywords for incorrect output

Use this topic to develop the INCORROUT keyword when any of these conditions occur:

Expected output is not produced
Output is different than expected
Output should not be generated
DFSMSrmm ISPF dialog panel information or flow is erroneous

This topic explains how to gather the information you need in order to add to your keyword string:

INCORROUT (required)
MSG (optional)

Incorrect output can be the result of an earlier failure. This can be difficult to analyze because the component affected might not be the one that caused the problem. Review previous messages, abend codes, console logs, or other program responses. They might indicate the source of the failure.

Accumulate as much of this information as possible. The information can help you isolate or resolve your problem, and the IBM® Support Center will request this information if you need to provide trap or trace information.:

When did you first notice the problem?
How did you identify the problem?
Were any system changes or maintenance recently applied, for example, a new device, software product, APAR, or PTF?
Does the problem occur with a specific data set or device, at a particular time of day, or with any other unique condition?
Does the problem occur in batch or TSO mode?
Is the problem continuous or intermittent?
Can you re-create the problem?

Before reporting a DFSMSrmm ISPF dialog panel problem, be sure that the incorrect output is not the result of a customized panel or message. If the panel was customized, retry the operation using the IBM-supplied copy. If the failure still occurs, continue with these steps.

To build the incorrect output keyword, perform these steps:

Use INCORROUT for your type-of-failure keyword.
Keyword string so far: 5650DF186 R210 INCORROUT
If a message accompanied the failure, append the message identifier to the prefix MSG, and add that keyword to the keyword string. For example:
Keyword string so far: 5650DF186 R210 INCORROUT MSGEDG7017I
For problems related to the DFSMSrmm ISPF dialog go to Building modifier keyword strings. Otherwise, go to Searching the IBM Software support database.