Using the Infoprint Server diagnostic process

If you have problems with Infoprint Server, use these sections before calling your IBM® service representative:

• Determining which component to troubleshoot helps you narrow the source of the problem
• Diagnosis roadmap helps you match functions to their components
• Detecting printer definition errors helps you narrow the source of a printer definition error, such as a missing or incorrect parameter
• Finding abend information, system dumps, and messages helps you find information that your IBM service representative might ask you to locate
• Checking permissions settings helps you determine if you have a problem with permissions
• Common Infoprint Server problems helps you correct common problems
• Diagnosing problems with z/OS UNIX sendmail helps you with sendmail
• Diagnosing problems in Infoprint Central helps you with Infoprint Central

Your IBM service representative will provide further assistance.