Determining which component to troubleshoot

The components that make up Infoprint Server work together and separately to process and print data.

When data is not processed as expected (for example, output does not format as expected, or separator pages do not print as expected, or printer definitions cannot be accessed), it might not always be clear which components of Infoprint Server are involved. Finding the source of the problem usually requires figuring out which component of Infoprint Server to address. If you can isolate the correct component, you can more easily collect the messages, traces, and dumps that let your IBM® service representative address your problem.

This section can help you do some preliminary diagnosis work by helping you identify the Infoprint Server component or components that you should concentrate your efforts on.