Device details view

The device details page provides information and control options for individual devices that are enrolled in the IBM® MaaS360® Portal.

You can use the device details page to gain insights into individual devices, monitor their status, and take necessary actions for device management and security.

Device details tabs

MaaS360 displays basic device information in the following sections:

Tab	Description
Summary	General device information: Displays basic details about the device, such as device name, model, serial number, operating system version, and unique identifiers. Enrollment information: Displays enrollment information such as enrollment method, container type, and ownership type. Device status: Displays the managed status of the device, policies applied, passcode status, and compliance status. Network information: Displays the phone number of the device, roaming information, and network type.
Hardware & OS	Hardware inventory: Displays information about the device's hardware and operating system such as device model, manufacturer, processor, storage, screen dimensions, and battery. Operating system: Displays details about OS such as the OS running on the device, OS version, kernel version, build number, security patch level, and OS update status. The OS update status displays the new OS version pushed to the device and provides real-time status updates like initiating, downloading, installing, and so on.
Security & Compliance	Device security and restrictions: Provides information about security posture of the device such as encryption status, passcode status, and jailbreak/root status. It shows whether auto-sync, automatic backup to Google, and installation of non-market apps are allowed. This section also displays restrictions applied to the device such as camera, GPS, NFC, and Bluetooth. Policy and compliance: Displays information related to policy and compliance status of the device such as policy compliance status, list of policies applied to the device, compliance rule status, list of compliance rules applied to the device, selective wipe status and non-compliance reasons. Passcode settings: Shows whether a passcode or PIN is set on the device and if it meets the specified complexity requirements.
Network Information	Cellular network information: Displays details about the device's network connectivity such as phone number, ICCID, roaming status, home country, current country, and network type. Wi-Fi network information: Displays details such as Wi-Fi network, Wi-Fi MAC address, SSID, and IP address.
Location Information	If the location history is enabled, MaaS360 displays the current location or last known location of the device. You can use this data to track the movement and whereabouts of the device. MaaS360 provides the following location information: Current location: The current geographical location of the device based on location tracking methods. Last Location Update: The date and time of the last recorded location update for the device. Location History: A record of previous location updates or movements of the device over a specific period of time. This includes a timeline or list of location data points with corresponding timestamps. Map View: A visual representation of the device's current location on a map interface. This can help administrators quickly visualize the device's position. For more information about location history tracking, see Tracking location history in MaaS360
Apps Installed	Displays the list of apps that are currently installed on the device, app ID, app version, and whether the app is managed by MaaS360. Note: This list does not include the system apps.
App Distributions	Displays the list of apps that are distributed from the MaaS360 App Catalog, and more details about the distributed app such as app version, status, app configuration, and app distribution details.
Docs Downloaded	Displays the list of documents that are downloaded on the device through the MaaS360 portal. This section provides information about the documents, such as the document name, file type, whether the file is opened.
Certificates	Displays the list of certificates installed on the device. This section provides information about the certificates, such as the certificate name, issuer, and expiration date. Administrators can use this tab to monitor the certificates requested by the device.
Mobile Data Usage	Displays information related to the mobile data usage of the device. This section provides details about the amount of mobile data consumed by the device over a specific period of time. This section includes information such as the data usage plan, aggregate and daily mobile data usage. Administrators can gain insights into how devices are utilizing cellular data networks and identify any excessive or abnormal data usage patterns.
Browser History (Visited)	Displays a list of websites or URLs that are visited on the MaaS360 Secure Browser app. MaaS360 displays details such as the domain, URL category, number of visits, username, first visit and last visit. This section allows administrators to track and monitor the browsing behavior of the device user, which can be helpful for compliance purposes, identifying potential security risks, or investigating inappropriate or unauthorized website access. Note: A user must be assigned to the device for tracking websites.
Browser History (Blocked)	Displays list of URLs that the user attempted to access through the Secure Browser app but were blocked due to configured restrictions or security policies. MaaS360 displays details such as blocked URL, the date and time of the attempted access, and the policy that is violated. Administrators to review the blocked URLs and take appropriate actions if necessary, such as adjusting the browsing policies or investigating policy violations. Note: A user must be assigned to the device for tracking websites.
Groups	Displays the list of groups that the device is part of, specifically used for assignment and distribution purposes.
Custom Attributes	Displays the list of custom device attributes.
History	Displays a chronological record of events and actions related to the device. This section provides a log of activities such as app installations, policy changes, remote commands, and other device management actions. The history tab helps administrators track the device's usage, configuration changes, and management activities over time.
Peripheral Devices	Displays information about the peripheral devices connected to the device. It provides details such as the type of peripheral device (e.g., printer), the connection status, and other relevant information. Note: On Android 12+ devices, the Connect Bluetooth permission must be granted to the MaaS360 Android app to collect data on peripheral devices.
Installed Services	Displays detailed information about the MaaS360 core app such as app name, agent version, installed date, device ID, and OEM helper app version. MaaS360 also displays the list of services enabled for the device.
Device logs	The list of device logs uploaded by device users upon request from administrators.

Remote actions

Remote actions are commands you can execute on managed devices. These actions allow administrators to remotely control and manage devices from the MaaS360 portal. While specific remote actions vary depending on the operating system of the managed devices, MaaS360 supports some common remote actions that are available across multiple platforms.

Common remote actions

Remote action	Description
Locate	Displays the last known location of the device. For the MaaS360 agent app to report location details to the MaaS360 portal, it requires the necessary permissions on the managed device.
Message	Sends a message to the device.
Buzz	Causes the device to vibrate or emit a brief sound to locate a misplaced device or alert the device user.
Lock	Stops all activities and locks the device's screen to prevent unauthorized access. To unlock the device, the user needs to enter the passcode or PIN configured on the device.
Reset Passcode	Clears the existing PIN or passcode, removing the requirement to enter a passcode or PIN to unlock the device. Does not impact user passwords on Macs and Windows.
Set Device Name	Changes the name of the device as it appears on the MaaS360 portal and the device. Note: Supported for Android and iOS supervised devices only On iOS 13 or earlier, if Allow Device Name Change is turned off, this action cannot be completed. For more information, see Assigning custom device name in MaaS360.
Wipe	Wipes the device to a factory reset state. MaaS360 provides options to clear the Activation lock on iOS devices and clear Factory Reset Protection on Android devices. CAUTION: Applicable to Samsung devices only: Ensure that the device does not have Block Factory Reset enabled in OEM Config. Initiating a device wipe with this setting enabled can result in the device being rendered inoperable. If this occurs, device needs to be taken to an authorized Samsung repair center for resolution.
Change Policy	Changes the security policy on the device. Factors such as group membership and policy precedence may override this action.
Change Rule Set	Changes the compliance rule on the device. Factors such as group membership and policy precedence may override this action.
Distribute App	Distributes an app to the device from the App Catalog.
Selective Wipe	Removes data configured by MaaS360 while preserving personal data and applications. Wipes corporate data configured by MaaS360 such as apps, docs, email, and network configurations. Deletes the wifi profile, Exchange ActiveSync profiles, and web shortcuts configured on the device through the security policies. However, the restrictions imposed by policies remain on the device. This option does not apply to Windows DTM devices.
Remove Control	Removes the management and control capabilities of MaaS360 from the device. When this action is issued, MaaS360 removes configurations, policy restrictions, and apps marked for removal, and also hides the device record.
Enable Debug Mode	Activates the debug mode in the MaaS360 agent to gather advanced logs. The debug mode increases the amount of information collected, which can occupy storage space on the device. To optimize storage usage, it is advisable to enable debug mode only for the necessary duration to capture the relevant data, and promptly disable it afterward.
Disable Debug Mode	Disables debug mode.
Upload Logs	Uploads diagnostic logs from the device to IBM.
Hide	Mark the device as Inactive and hides the record. This action should be used to hide old devices that are no longer online.
Request Data Refresh	Requests a device refresh to force a checkin and update policy configurations, app distributions, doc distributions, and location.
Update Device Cert	Updates the device certificate. MaaS360 provides options to generate a new device certificate from the certificate authority or republish the existing device certificate to the device.
Remote Sign-in	When the device ownership is set to corporate shared, the administrators can sign in users from the MaaS360 portal. Note: This feature is not supported for GSuite users.
Remote Sign-out	When the device ownership is set to corporate shared, the administrators can sign out users from the MaaS360 portal.

Here's the list device actions that are specific to operating system: