How do I manage scoring model alerts?
Learn about managing scoring model alerts.
An alert is a message received when a contact performs an action, such as when a score or rank threshold is reached or when a contact submits a Web form, downloads a file, or enters a program.
You can perform these tasks:
- Create and edit alerts
- Send alerts using email.
- Add a contact insight to an alert.
The Alert Manager
The Alert Manager is the repository for all alerts. Use the Alert Manager to:
- Create new alerts based on contact actions (score or rank threshold reached, submits Web form, downloads file, and enters a program). The behavior events alerts are directly associated to a database while the Score and Rank alerts are associated with a Score model.
- List all alerts associated with an organization.
- Pause and resume alerts: the Pause option allows you to suspend alerts, giving you opportunity to change the Score models without changing any of the alerts. Selecting Resume will continue sending the alerts.
- Delete an alert.
- Edit an alert.
- Add a Contact Insight link to an alert.