The IBM® Installation Manager application
creates log files during the installation process. These logs can
be viewed through a browser.
Before you begin
You must have a browser available to view the log files. If
you are on a server that does not have a browser, copy the logs to
a workstation. To enable enhanced debug logging in ./InstallationManager/logs,
copy STARTUPKIT_INSTALL_HOME/InstallationManagerDebug/log.properties into ./InstallationManager/logs before
starting IBM Installation Manager
to begin installing InfoSphere® MDM.
Important: After you have enabled enhanced debug logging, the
logged information in ./InstallationManager/logs can
include password details entered by the user during the installation.
Ensure that these logs are stored in a secure place to avoid password
exposure.
About this task
The logs contain messages with INFO, DEBUG, WARNING, or ERROR
labels. If the installation is successful, all messages have an INFO
or DEBUG label. Messages that are identified as WARNING or ERROR must
be reviewed. Tip: For more information about using IBM Installation Manager logs to
troubleshoot an installation, see the related links at the end of
this topic.
Procedure
- Go to the ./InstallationManager/logs directory.
- Open the index.xml file.
- From the All Log Files table, click
a link that corresponds to the IBM Installation Manager session
that installed InfoSphere
MDM.
- Locate the following link: Custom operation MDM Operational Server, verifying
install location in unit mdmv.app.set.install.location.
That link, and subsequent links, show installation process
messages.
- Look for messages that are identified as WARNING or ERROR.
The messages must be reviewed to identify potential problems with
your installation.
- Click a link to view native log file representations of
an installation process segment.
Such processes can
include running custom Java™ code
to manage InfoSphere
MDMfiles,
to run the madconfig utility Ant-based tool that
in turn runs SQL scripts, and to implement the WebSphere® Application Server MBean
API that deploys InfoSphere
MDM deployment
archives like EBA and EAR files, and other actions.
Results
If you have messages that are identified as WARNING or ERROR,
try to determine the cause of the issue by searching for Java or Ant exception errors. If you locate
a workaround for the WARNING or ERROR, attempt to fix the installation
or contact IBM Software Support.