Characters Do Not Display Correctly in Email on Mobile Devices
When users view alerts or notifications on a mobile device, some characters may not display correctly due to a encoding conflict between the mobile device and the IBM® Cognos® NoticeCast installation. The most typical problem is characters that appear as question marks (?).
Mobile devices, such as PDAs and mobile phones, do not support all character sets. For example, some mobile devices support only the Shift-JIS charater set.
To correct character display problems, you can change the default encoding used for email generated by the IBM Cognos NoticeCast server. The default encoding for outgoing email is UTF-8.
Steps
On the computer where the IBM Cognos NoticeCast server is installed, start Configuration Manager.
Select Cognos NoticeCast.NoticeCast Server.Mail Server.
Change the SMTP Mail Content Encoding property to a supported character set.
Right-click NoticeCast Server and click Apply Selection.
For more information about IBM Cognos NoticeCast configuration, see the Configuration Manager User Guide. For more information about supported character sets, see the IBM Cognos Software Services Web site.
