Updating progress for client actions

You can add a progress update for a client action. A progress record is created, which you can modify or delete.

Procedure

  1. Sign in to your account.
    Your home page opens.
  2. To see your clients, from the Side Navigation Menu, select Clients > My Clients, or search for other clients.

    By changing the filters on My Clients page, you can change your client list view. For example you can apply a filter to view only your High Priority clients. Click Add Filter to add a filter and further refine your client list view by Name, Date of Birth, Priority, Programs, or Phone Number. When you filter by Name, you can search by Last Name, First Name to return a client record that exactly matches that name. If you do not know the exact details to search for, you can complete a partial search by entering one or more characters in the client's name. In this case, the search results might return multiple name records that contains the partial string or character that you entered. Special characters are supported in name searching, for example, you can search for the last name of O'Neill. Note that searching for ONeill will return O'Neill name records but a search for O' Neill (with a space) will not return O'Neill name records.

  3. Click a client name.
    Their Summary View opens.
  4. Click Plan > Plan.
  5. Choose from the following options.
    • Add a progress update by completing the following steps:
      1. Select Edit from the Actions menu of the client action.
      2. Select a value in the Progress menu, add a comment, and click Save.
    • Modify a progress update by completing the following steps:
      1. Click a client action. The client action page opens.
      2. Go to the Progress section.
      3. Select Edit from the Actions menu of the client action.
      4. Update the progress or comment and click Save.
    • Delete a progress update by completing the following steps:
      1. Click a client action. The client action page opens.
      2. Go to the Progress section.
      3. Select Delete from the Actions menu of the client action and click Yes.