Resolving connection issues
To ensure that metadata is being updated in IBM Storage Insights, investigate connection issues.
About this task
To send capacity, space, performance, and configuration metadata, the data collectors establish a
connection between your data center andIBM Storage
Insights. To determine whether the connection is active, the data collectors periodically send a signal to
IBM Storage
Insights. If it does not receive a signal
from a data collector for a period greater than 10 minutes, a warning message is generated. The
purpose of the warning message is as follows:
- To notify you that the device metadata shown in IBM Storage Insights might not be up to date.
- To investigate whether the connection between your data center and IBM Storage Insights is still active.
Remember: If you download the data collector and start IBM Storage
Insights without adding devices for monitoring, the
connection between the data center and the GUI remains active. If the connection is not active, a
warning message is generated and you must resolve the connectivity issue before you add devices and
collect metadata.
Procedure
To resolve connection issues, complete one or more of the following steps: