Getting support

Explore the support options and self help resources for IBM Storage Insights.

Getting help for IBM Storage Insights

IBM® Support is located in countries across the world to better assist you if you encounter issues in IBM Storage Insights, including locations in the United States, Germany, France, and India. To contact IBM Support for help and report issues, complete these steps:

Open a support case* against IBM Storage Insights. When you are prompted to enter a product name, type Storage Insights to help auto complete the field.
Describe the problem. Include the following information:
- The URL of your IBM Storage Insights instance.
- Your Direct Access Code (DAC) number. If you are in the United States and are eligible for IBM Premium Support services, include your DAC number so IBM Support can best assist you with the case.
Submit the case.

^* You must have an IBM ID to log in to the IBM Support portal and IBM Storage Insights. If you don't have an IBM ID, go to External link icon

Create your IBM account and complete the form.

Videos: The IBM Support portal is supported by IBM Watson® and provides you with enhanced transparency into ticket resolution workflow and improved self-service options. Watch a few short videos to learn more:

Getting help for storage systems

If you encounter issues with the IBM block storage systems that you're monitoring, you can create or update tickets, and add an existing log package manually or create a log package automaticallyin the IBM Storage Insights interface. You can also give IBM Support permission to collect and upload log packages for storage systems without contacting you every time.

Viewing self-help resources

Use the following resources to learn about and help troubleshoot issues that you might encounter in IBM Storage Insights:

IBM Support community: Connect, learn, and share with storage management experts and other IBM Storage Insights users.
Security Guide: Learn about the security and data collection features of IBM Storage Insights.
FAQ: View answers to common questions about IBM Storage Insights.
Social media: Watch videos and read blogs to learn more about how to use IBM Storage Insights to monitor and manage your storage environment.