Server postmortem information is useful in problem determination.
About this task
If you contact IBM® Support,
you are typically required to provide postmortem information.
Procedure
To gather postmortem information about your servers,
complete the following steps:
-
In the Cloud Manager, click Services.
-
Navigate to the server for which you want to gather postmortem information, and click the Server Actions icon , then click Download logs.
-
Click Generate and
Download.
-
If prompted, choose to save the compressed (.zip) file.
The file might also be automatically downloaded depending on your browser.
The file is saved to the download location that is configured for your browser, and is named
apim-logs-service-server-timestamp.zip by default, where
service represents the service type (
management
or
gateway
depending on the type of service that the server belongs to) and
server represents the server name.
You can extract the contents of the .zip file in order to review the postmortem files.
What to do next
If required, you can now restart or reboot your server, see Restarting and rebooting servers.