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Troubleshooting the i-data 7913 IPDS Printer LAN Attachment

PSF for z/OS: Customization
S550-0427-04

Troubleshooting the i-data 7913 IPDS Printer LAN Attachment

This topic contains symptoms and solutions for common problems you might encounter when installing or operating an i-data 7913 IPDS Printer LAN Attachment. For additional problem-solving information you might need during installation, see the i-data publication that comes with the 7913 unit. For any further problem-solving information you need during operation, see the description of the PSF error message that is issued.

Table 46 describes problems that might occur during the installation of the i-data 7913 IPDS Printer LAN Attachment.

Table 47 describes problems that might occur during the operation of the i-data 7913 IPDS Printer LAN Attachment.

Table 46. Problems in installing the 7913 attachment
SymptomsPossible problemsSolutions
LAN light goes on briefly, then goes off. You have attached the 7913 to a LAN and turned it on.Token-ring speed set incorrectly.Set the ring speed to:
  •  4 for 4-Mbps LANs
  • 16 for 16-Mbps LANs
Attention: To determine whether your LAN is a 4-Mbps LAN or a 16-Mbps LAN, see your network administrator.
The LAN light blinks continuously. You have attached the 7913 to a LAN and turned it on.The bootp daemon is not started.Start the bootp daemon on an AIX® system.
The 7913 and the bootp daemon are separated by a LAN bridge.Make sure that you have installed AIX 6.1 or later.
The 7913 and the bootp daemon are separated by an IP router.Configure the IP router to pass certain broadcast frames.
The hardware type in the bootptab entry is set incorrectly.Set the hardware type to:
  • ht=6: or ht=tr: for Token-Ring
  • ht=ethernet: for Ethernet
Cable attached incorrectly on the Ethernet LAN model.Attach the 10Base2 cable to the 10Base2 connection, not to the COAX or TWINAX connection.
No test page prints. You have pressed the TEST button on the side of the 7913. The LAN and POWER lights are on. A printer is powered on, cabled to the 7913, and ready.COAX/TWINAX switch set incorrectly.For the Ethernet LAN model, set the COAX/TWINAX to:
  • Coax 2: 10base2 to coax
  • Coax 5: 10base5 to coax
  • Coax T: 10baseT to coax
  • Twinax 2: 10base2 to twinax
  • Twinax 5: 10base5 to twinax
  • Twinax T: 10baseT to twinax
For the token-ring LAN model, set the PRINTERTYPE switch correctly, either to COAX or TWINAX.
Attention: Turn off the 7913 before changing the switch.
No response on ping to the 7913.The IP address of the z/OS® system is not unique.Consult your network administrator to resolve the IP address problem.
The printer immediately displays an error when powered on. A twinaxial printer is cabled to the 7913, and the 7913’s switches indicate TWINAX.The twinaxial printer’s station address is incorrect.Set the twinaxial printer’s station address to 0.
Table 47. Problems in operating the 7913 attachment
SymptomsPossible problemsSolutions
The 7913 indicator lights indicate repeated power losses during operation. PSF repeatedly loses the connection to the 7913.Power supply insufficient or overloaded.Use an uninterruptible power supply (UPS).
PSF fails to establish a connection to the 7913, or loses the connection to the 7913.The 7913 is powered on, but the printer is powered off.Turn the printer on and restart the PSF FSA for the printer.
Duplicate address for the 7913.Follow the steps in Step 3 to verify that the address of the 7913 is unique.
Duplicate address for the z/OS system.Consult your network administrator.
The MTU size for the z/OS system is too large.For the recommended values of MTU, see GATEWAY.

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