Troubleshooting Call Home problems

Troubleshoot problems you might be having when you are using the Call Home feature.

VMware vCenter Server STS certificate expiry monitoring in IBM Cloud Pak System
The VMware vCenter Server STS certificate tool helps in monitoring the expiration of the VMware vCenter Server STS certificate.
Problem record does not list the log collection set
If the Service and Support Manager level is set to Collect troubleshooting information and open a service request, but do not post the log files, the log collection set is not uploaded for the Call Home event.
Failure uploading event.xml to case is not reported
Use these steps to resolve a failure during upload of event.xml.

Parent topic: Troubleshooting and support