Example - Managing the Life Cycle of an Event

Try this example to see how the ELM Returns Agent sample performs different tasks depending on the stage of the life cycle for the event.

Event Life cycle Management (ELM) is the ability to identify, track, and take appropriate action on an event at the right time and in the right sequence. Different information, people, and tasks are required at different stages in the life cycle of an event.

You are the customer fulfilment manager for a company. After analyzing data warehouse metrics, you determine that when orders are returned for reasons that your company can control, there is a significant impact on customer loyalty. Customers withhold payment for the entire order until the issue is resolved.

To identify these issues and resolve them as quickly as possible, you decide to run the ELM Returns Agent sample. To run this agent, do the following:

  • Perform setup tasks that are necessary only to demonstrate this example. These tasks are as follows:
    • Configure your mail server so that IBM® Cognos® Analytics can send notifications.
    • Modify the agent samples to send e-mails to you.
    • Simulate the occurrence of initial events.
    • Simulate the passage of time and the resolution of some events.
  • Preview the output of all agent tasks.
  • Detect initial events and act on them as necessary.
  • Detect an ongoing, unresolved event and escalate the issue.
  • Confirm that the ELM Escalation Agent sample completed all its tasks successfully