Troubleshooting

Use this troubleshooting reference information and these solutions as a resource to help you solve specific problems you may encounter during or after the installation of IBM® Cognos® Business Intelligence components.

Problems are characterized by their symptoms. Each symptom can be traced to one or more causes by using specific troubleshooting tools and techniques. After being identified, each problem can be fixed by implementing a series of actions.

When you are troubleshooting, log files can help you. Another valuable troubleshooting tool is the Support Community, which is available on the IBM Support Portal (Opens in new window). The Support Community can help with solutions to problems for all IBM Cognos products.

When you cannot resolve a problem, the final resource is your technical support representative. To analyze a problem, your technical support representative requires information about the situation and the symptoms that you are experiencing. To help isolate the problem, collect the necessary data before you contact your representative.