Favorites and sync features are not supported for IBM Case Manager documents from repositories other than IBM FileNet P8

You cannot use the favorites and sync features on case documents that are stored in external repositories such as IBM® Content Manager and CMIS repositories.

IBM Case Manager V5.2.1 reuses the favorites and sync features from IBM Content Navigator V2.0.3. These features are not supported, however, for documents that are in external repositories. An external repository is a repository other than FileNet® P8 that was originally configured for IBM Case Manager.

For example, for an IBM Content Manager repository, the IBM Content Navigator Administration Console does not show the Sync enabling feature for configuration. The feature is only available for enabling on FileNet P8 repositories. Normally, the feature is enabled on the target object store where the solution is deployed.