Troubleshooting Case Manager Client
Troubleshoot typical errors that might surface in the Case Manager Client.
- A case cannot be created if the initiating document title contains a vertical bar (|)
Some cases are created automatically when you add a specific type of document. However, if the title of an initiating document contains a vertical bar (|), Case Manager Client cannot create the case. - Case Manager Client users cannot process Workplace XT work items
With IBM® ECM Widgets, users can process Workplace XT work items from the In-baskets Widget. However, IBM Case Manager users cannot process Workplace XT work items. - Tasks cannot communicate with a business process
You might encounter problems in which a task fails to communicate with a Business Process Manager Advanced business process that it starts. - Reducing the time needed for advanced searches
When you search over large numbers of items, you might need to create an index on any custom user properties that are used in a WHERE condition. If you do not create an index, the search can take a long time because it performs a table scan. - Changing the screen display resolution for Case Manager Client and Case Manager Builder
The default screen size for Case Manager Client and Case Manager Builder can be too large for small computer monitors with low resolution (for example, 768x1080). - A search returns too many results
If you do not specify the criteria correctly in the Advanced Search dialog box, an unexpectedly large number of results can be returned. - Prompt to stop the script is displayed when searching for cases
If a search for cases takes a long time, your web browser displays a dialog box that asks if you want to stop the script. - Sending a link to a case in an email opens an empty tab in the Firefox browser
If you use Mozilla Firefox as your browser, a blank tab might be left open if you select the Send Link to Case in the Case List widget menu or Send Link to Case by Email in the Case Toolbar widget. - Incrementing float values in number spinner property fields
Case Manager Client users may encounter issues with number spinner controls when the value in the field is a float type. - Errors in Case Manager Client property settings
In Case Manager Client, you can recover from some errors in property fields. - Filtering the in-basket with an (is-like) filter returns only exact matches
When you use an (is-like) filter for your in-basket, you see only exact matches returned. - Cannot add values to multi value properties
It is not possible to add values to multi value properties because the OK button on the data entry window is not visible. - Case History shows extra task states for tasks that are configured with the Automatically completed when a case completes setting
Some Automatically completed tasks show extra states in the Case History. - Document Modified events do not display in the histogram
Changes to a document in a case do not display in the histogram of the Case History Visualizer. - Forms created with IBM FileNet eForms for P8 or IBM Forms do not work with IBM Case Manager after you import them into Content Engine
To use a form that was created with IBM FileNet® eForms for P8 or IBM Forms with IBM Case Manager, you must select the ITXFormTemplate class or one of its subclasses as the document class when you import the form into Content Engine. - Reserved words cannot be used in solution names
IBM FileNet Process Engine reserved words cannot be used in IBM Case Manager solution names. - Cannot open a view that contains a datetime property with an invalid mask or pattern
If you define an invalid mask or pattern for a datetime property in Properties View Designer and then you save and close the view, you cannot reopen that view in Properties View Designer. If you deploy a solution and try to open a work item in Case Manager Client, the view does not load. - The time mask pattern K does not work in Case Manager Client
In Properties View Designer, you can specify the pattern of date and time fields by using standard date and time mask patterns. Choosing the K pattern for the time mask, however, can lead to validation errors. - Some property values are empty for cases that are returned by a search that uses the icm.util.SearchPayload class
If you write a custom search that uses the icm.util.SearchPayload class and your solution contains multiple case types, property values in the returned cases might be empty. - Form templates used with the Case Form widget cannot be stored in IBM Content Manager
If you configure the Case Form widget to use a form template as an interface to collect data, you must store the form template in an IBM FileNet Content Manager object store. You cannot store the form template in a IBM Content Manager repository. - You cannot use the number grouping characters in integer or float values in IBM Case Manager
You cannot use the number grouping characters for your locale as separators in IBM Case Manager numeric fields. - You cannot delete a table row by clicking the Delete icon in the Form widget if you are using an IBM FileNet P8 eForms template
If you are using an IBM FileNet P8 eForms template and you try to delete a table row by clicking the Delete icon in the Form widget, the row appears to be deleted. However, when you reopen the Case Details page or Work Details page, the row is still displayed in the Form widget. - Some property containers are not displayed in Internet Explorer 9
If you run Case Manager Client in Internet Explorer 9, some containers might not be displayed if the property view contains a scroll bar for a horizontal list of radio buttons. - The Browse button is disabled after you cancel from the Run Content Navigator File Tracker window
When you add a document to a case, if you click Cancel from the Run Content Navigator File Tracker window, you can no longer browse for a document to add. - Unexpected viewer behavior in Case Manager Client when you open documents for which the MIME types are not configured
When the viewer for Case Manager Client is not configured for the relevant document MIME type, the viewer prevents you from viewing a document a second time. - Some search documents do not behave as expected when added to specific widgets
Some search documents that are created in IBM FileNet Workplace XT or IBM Content Navigator do not behave as expected when they are added to specific widgets. - Edited fields become blank if you do not change the focus from the fields before you change pages when you use Internet Explorer 9 and IBM Forms
When you use IBM Case Manager V5.2.0 Fix Pack 1 with Microsoft Internet Explorer V9 and IBM Forms, a limitation exists that affects edited fields. - Changes in task property events are not shown in the Timeline Visualizer widget
Changes in task property events are not captured in the case history unless you correctly configure the TimeToLive JVM parameter on your Content Platform Engine server. - CmAcmCaseState never automatically resets from Completed to Working even when new task instances are launched for a completed case
When the caseState (CmAcmCaseState) property is set to Completed (3), IBM Case Manager does not change the caseState property value back to Working (2) if a disabled task is enabled or if the re-enabled task is then launched. Once a case is marked as Completed, IBM Case Manager does not change the caseState. - Different browsers can display workflow group fields differently in Case Manager Client
Depending on the browser that you use, fields that include workflow groups in a system-generated view can display in different orders in Case Manager Client. - Some container types in the Properties View Designer are incompatible with certain locales
Using some container types in Properties View Designer in some locales can cause the view to become corrupted. - Cannot cancel the check-out of documents in Case Manager Client that were added from an Alfresco CMIS repository
You can add documents from an Alfresco CMIS repository as case documents or as attachments. - Inconsistent user interface behavior with bidirectional locales in IBM Case Manager
When you run IBM Case Manager on a browser that uses a bidirectional locale, some aspects of the user interface do not display consistently. - When IBM Forms is used in a cluster for IBM Case Manager, a failover on the IBM Case Manager server can cause unexpected behavior
When IBM Case Manager with IBM Forms is configured to fail over, you might find that property updates in the client are not saved in the expected way. - Documents from external repositories cannot be removed or unfiled from a case folder if Content Platform Engine uses a database other than DB2
Normally, you can remove or unfile a document from a case folder by using Case Manager Client. However, if the document is from a non-case management (external) repository and if Content Platform Engine uses a database other than DB2®, you cannot remove or unfile the document. If you attempt to remove or unfile the document, you encounter an error. - Favorites and sync features are not supported for IBM Case Manager documents from repositories other than IBM FileNet P8
You cannot use the favorites and sync features on case documents that are stored in external repositories such as IBM Content Manager and CMIS repositories. - Box Share menu actions are not displayed in the Documents view for existing solutions
The Box Share menu actions are not displayed for case documents and task attachments in existing solutions. - Case packaging action is not displayed on Case Details or Cases page for existing solutions
The case packaging action is not displayed on the Case Details or Cases page for existing solutions. - Text in case package PDF file is not displayed correctly
In the PDF file that is included in a case package, some text is not displayed correctly. - Restarting an IBM Content Manager task that fails to start
When an IBM Case Manager task fails to start, you must change the task state manually and restart the task.