When IBM Forms is used in a cluster for IBM Case Manager, a failover on the IBM Case Manager server can cause unexpected behavior

When IBM® Case Manager with IBM Forms is configured to fail over, you might find that property updates in the client are not saved in the expected way.

This scenario occurs when IBM Case Manager uses IBM Forms, and you are updating properties in a form. Before you save the property values, the system experiences a failover. When you try to edit and save property values, you might see an error message like the following message: We have experienced a minor service disruption that may have caused some loss of data. Please review your form to make sure that all of the information is intact.

Click OK in the window one or more times to dismiss the message. When you close and reopen the work item, you might notice that different values are displayed now than were displayed after you dismissed the error message. Verify and make the updates again, if needed, then click Save twice. Close and reopen the work item to see the values that were updated and saved.

This known issue from IBM Forms can be resolved by applying an IBM Forms fix pack that contains a fix for this issue. A fix is available for both IBM Forms V8.1.0 and V8.0.1.