IBM Streams 4.3.0

Troubleshooting and support

To isolate and resolve problems with IBM® Streams, you can use the troubleshooting tools that are provided with the product and the resources that are offered by IBM Support.

Before contacting IBM Support
Review this information before you contact IBM Support. These resources might help you to find possible solutions for your issue, or make your support experience more efficient if you need to contact IBM Support.
Techniques for troubleshooting problems
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as you expect it to work, and then decide how to resolve the problem.
Known problems and solutions
Use the solutions that are provided to resolve known problems that you might encounter when you work with different components of the product.
Searching the knowledge bases
You can often find the solutions to problems by searching the IBM knowledge bases. You can optimize your results by using the available resources, support tools, and search methods.
Getting fixes from Fix Central
You can use Fix Central to find the fixes that are recommended by IBM Support for a variety of products, including IBM Streams. From Fix Central, you can search, select, order, and download fixes for your system and choose from different delivery options. An IBM Streams product fix might be available for your problem.
Contacting IBM Support
IBM Support provides assistance with product defects, answers FAQs, and helps you to resolve the problems that you encounter with the product.
Exchanging information with IBM
To diagnose or identify a problem, you might need to provide IBM Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.
Subscribing to Support updates
To stay informed of important information about the IBM products that you use, you can subscribe to updates.
Troubleshooting services and diagnostic tools
IBM Streams provides log and trace services and troubleshooting tools that can help you resolve the issues that you encounter when you work with the product.