Troubleshooting and support
Troubleshooting Service Management Unite includes reviewing messages and debugging information.
The following sections contain messages and troubleshooting information for Service Management Unite Automation and Performance Management. Support information and resources are also included.
- Unable to start the launchpad on certain Red Hat and Firefox releases
If the launchpad doesn't start after you run the launchpad.sh from a Terminal Window, it is often caused by the version incompatibility between Mozilla Firefox and the launchpad. The SMU launchpad and the JazzSM launchpad can not launch on Red Hat Linux 6.x or 7.x with Mozilla Firefox 43.0.0 and later. - Jazz for Service Management and WebSphere Application Server installation failed with errors
Use the prerequisite scanner to debug errors when the Jazz for Service Management and WebSphere Application Server installation fail with errors. - Docker container enters a 'loop situation'
Use this information to solve the problem when Docker container enters a 'loop situation'. - Unable to start WAS in Docker environment
Use this information to solve the problem when WebSphere Application Server (WAS) cannot be started in the Docker environment. - Unable to log in to the automation domain with the TSO user ID
Use this information to solve the problem when you are unable to log in to the automation domain with the TSO user ID. - Column 'Worst Resource State' is not shown after upgrading to SMU V1.1.4
The new column 'Worst Resource State' is not shown in dashboard 'Explore Automation Domains' and dashboard 'Explore Automation Nodes' after you upgrade to SMU V1.1.4. - Creating a Request For Enhancement (RFE) for Service Management Unite
Use the RFE community to create a request for Service Management Unite. - Troubleshooting SMU Automation
Troubleshooting and support information for Service Management Unite Automation helps you understand, isolate, and resolve problems. Troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your IBM® products. To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM Support, you can find out what diagnostic information the service technicians need to help you address a problem. - Troubleshooting SMU Performance Management
Troubleshooting and support information for Service Management Unite Performance Management helps you understand, isolate, and resolve problems. Troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your IBM products. To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM Support, you can find out what diagnostic information the service technicians need to help you address a problem. - Support for Service Management Unite
To access service and support for IBM Service Management Unite V1.1.5, use the following resources: