IBM Tivoli Monitoring CURI Data Provider not enabled

Use this procedure to debug "no data" errors that occur if the IBM® Tivoli® Monitoring CURI Data Provider is not enabled.

If the System Health dashboard displays no data, check to see whether the dashboard data provider is enabled. When you configure the Tivoli Enterprise Portal Server, you must enable it to be a dashboard data provider to deliver data to Service Management Unite.

To detect if the dashboard data provider is enabled, in the Service Management Unite dashboard, go to Console Settings > Connections. If you correctly entered the server information details during post-installation configuration as described in Defining a CURI Data Provider connection, it is likely that the dashboard data provider was not enabled.

In the SystemOut.log file, a message displays saying that it cannot get to the Tivoli Enterprise Portal Server. This statement is an extra indication that the data provider is not enabled.

To enable the dashboard data provider, see the "Verifying the dashboard data provider is enabled" topic in the IBM Tivoli Monitoring Installation and Setup Guide.