Problem solving in the CICS® intersystem environment might seem a difficult task because of the number and variety of products that are involved. It requires a systematic approach that enables you to find the component in the network that is causing the problem. It is also helpful if you have:
The following information guides you through the process of intersystem problem determination and shows you where to look for clues and how to interpret those clues. It is sometimes difficult in this description to be specific because each problem is different. However, by following the process that is suggested, you will be able to isolate your particular problem to one component in the network and most likely fix it yourself. If you cannot solve the problem, the information that you have collected will help the service representative to solve the problem.
To solve intersystem problems, do the following: