If you really cannot solve the problem yourself, collect the appropriate information, as shown in Table 1, and contact the service representative.
| Information Required | TCP/IP request | Local SNA request | PPC Gateway server request | PPC Gateway server configuration |
|---|---|---|---|---|
| Description of the problem | Yes | Yes | Yes | Yes |
| CICS® messages, trace and resource definitions | Yes | Yes | Yes | Yes |
| PPC Gateway server messages | Yes | Yes | ||
| PPC Gateway server GSD entry | Yes | Yes | ||
| PPC Gateway server trace | Yes | Yes | ||
| PPC Gateway server configuration | Yes | Yes | ||
| SNA product configuration, messages and link trace | Yes | Yes | Yes | |
| Messages and other diagnostics on the remote system | Yes | Yes | Yes |