If you really cannot solve the problem yourself, collect the appropriate information, as shown in Table 1, and contact the service representative.
Information Required | TCP/IP request | Local SNA request | PPC Gateway server request | PPC Gateway server configuration |
---|---|---|---|---|
Description of the problem | Yes | Yes | Yes | Yes |
CICS® messages, trace and resource definitions | Yes | Yes | Yes | Yes |
PPC Gateway server messages | Yes | Yes | ||
PPC Gateway server GSD entry | Yes | Yes | ||
PPC Gateway server trace | Yes | Yes | ||
PPC Gateway server configuration | Yes | Yes | ||
SNA product configuration, messages and link trace | Yes | Yes | Yes | |
Messages and other diagnostics on the remote system | Yes | Yes | Yes |