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Unable to start IBM HTTP Server 6.1 service after 7.1.2.4 upgrade

Troubleshooting


Problem

This technote identifies an issue when starting the IBM HTTP Server 6.1 service after an IBM Rational ClearQuest Web, Rational ClearCase Remote Client, and Rational RequisitePro Web 7.1.2.4 upgrade.

Symptom

When starting the IBM HTTP Server service after a ClearQuest Web 7.1.2.4, ClearCase Remote Client 7.1.2.4, and RequisitePro Web 7.1.2.4 upgrade, this error occurs:

Windows could not start the IBM HTTP Server 6.1 - RationalSDLC on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1.

Cause

This issue was identified as a product defect under APAR PM49089.

Resolving The Problem

Defect APAR PM49089 has been resolved.


WORKAROUND

  1. Open the httpd.conf file in a text editor. This file is located in the IBM HTTP Server directory:

    32-bit servers:
    <drive>:\Program Files\IBM\RationalSDLC\common\IHS\conf

    64-bit servers:
    <drive>:\Program Files (x86)\IBM\RationalSDLC\common\IHS\conf

  2. The ServerRoot value for the IBM HTTP Server directory path needs to be surrounded by double quotes. Add the double quotes around the IBM HTTP Server directory path.

    Example:

    #
    # Root of the Server tree.
    #
    ServerRoot "C:/Program Files/IBM/RationalSDLC/common/IHS"

  3. Save the httpd.conf file.

    Note: If the error persists, then a restart of the IBM HTTP server may be required to take effect of the saved httpd.conf file.

[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Web Server (7.1)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ClearCase Remote Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"RequisiteWeb","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21568929

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