IBM Support

IBM Basic software support - Software support information

General Page

IBM Basic software support - Software support information
 

Access the Software Knowledge Base to find the latest system service information. You can also select, order, and download PTFs through Fix Central or Electronic Customer Support.


Fix Central - Registration required

Fix Central allows you to search, select, order, and download fixes to your system with a choice of delivery options. Fixes provide changes to your software, Licensed Internal Code, or machine code that fix known problems, add new function, and keep your system or Hardware Management Console operating efficiently. With Fix Central, you can also use the customized ordering options to receive only those fixes that your system currently needs.


Electronic Customer Care (ECS)

ECS facilitates automatic problem analysis and electronic downloads of PTFs. Clients can also utilize this facility to request preventative fixes on media. ECS is available on a 24 hour basis and may require an IBM Maintenance Agreement if ordering microcode PTFs.

Details about the Universal Connection for ECS, including configuration scenarios and troubleshooting, is available from IBM Redbooks.

Additional information:

To access ECS, use one of the following telephone numbers:


How do I report a defect?

Software defect support is available using the Internet or ECS. Registration is required.

Can I report a defect using telephone/voice support?

If you have a Software Maintenance Agreement (SWMA) for IBM Power Systems™ (including IBM System i® and IBM System p®) operating systems and associated software products, you can receive defect support using the telephone/voice support by calling 1-800-IBM-SERV (1-800-426-7378).

Base Software Support: SWMA and Support Line gives you access to answers from IBM technical support specialists. Customized options are available.

For additional information on services designed to support your needs, see Server Services.


 

Additional resources

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Document Information

Modified date:
01 February 2021

UID

nas8N1022050