Advanced speech recognition and formatting
Everything you need to get started, and the capabilities to continuously improve.
Pre-trained speech models
Activate your voice application with speech models tuned for the customer care domain.
Model training options
Improve speech recognition accuracy for your use case with language and acoustic training options.
Improve speech recognition accuracy for extracting phrases, words, letters, numbers or lists.
Low latency transcription
Use our models optimized for low latency in real-time speech applications.
Audio diagnostics before transcription
Analyze and correct weak audio signals before transcription begins.
Interim transcription before final results
Improve application response times by using speech transcription as it is generated and throughout the finalization process.
Transcribe dates, times, numbers, currency values, email and website addresses in your final transcripts by converting them into conventional forms.
Recognize who said what in a multi-participant voice exchange. Currently optimized for two-way call center conversations but can detect up to 6 different speakers.
Word spotting and filtering
Filter for specific words or inappropriate content by using our keyword spotting and profanity filtering features. (US English only)
Designed for the enterprise
Support the security, compliance and deployment needs of your unique organization.