Retail store systems are typically a mix of old and new technologies, which need to be properly maintained, highly available and always connected. But this mix of technologies often requires multiple vendors for support, which can raise costs, slow problem resolution and become a long-term liability. In retail, an IT problem translates into service interruptions and can diminish customer experience and employee satisfaction and negatively impact inventory management, cash flow and overall business efficiency.
Unlike a traditional, vendor-by-vendor approach, IBM offers a flexible, highly customizable and proactive approach to technology support and maintenance in your store environment. You can benefit from a comprehensive solution for all-sized stores, designed to maintain all device types, software and networks in the store, while reducing operational cost and helping to ensure a consistent customer experience.