Your IT environment might be complex, but supporting it doesn’t have to be

Multi-vendor IT support services from IBM can help you simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages with IBM's proactive, reactive, onsite and remote support for your multi-vendor data center and across your IT environment.

Featured service

Prevent downtime and reduce operational risk with integrated, proactive support for ATMs and branch banking

Watson™ cognitive technologies, augmented reality and analytics capabilities can help prevent outages and unnecessary downtime, plan preventative fixes ahead of time, improve performance, increase transparency, extend asset life and transform your customer experience for an always-on world.

 

 

Schedule a one-on-one with a technology support services expert

No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Technology Support Services expert to get the information you need.

Services offered

Data Center Support Services

Simplify your data center support with a single point of contact, extend the longevity of your equipment, optimize your system availability and reduce costs.

Network and Security Support

Partnerships with leading network and security OEMs, including Cisco, Juniper, F5, Palo Alto, Check Point, Riverbed, Citrix, NetApp and others enable IBM to act as the maintenance provider for your entire network, offering single-point access for key patches, updates and equipment.

Third-Party Software Support Services

We provide around-the-clock support for Microsoft, Red HatLinux, Open Source, SAP Hana and VMware software products.

ATM and Branch Banking Services for Financial Institutions

Optimize ATM and branch services availability with analytics-based, proactive technical support.

Retail Technology Support Services

Minimize system downtime with single-point-of-contact proactive maintenance and support for all the devices, software and networks in your store.

Healthcare Technology Support Solutions

Improve your IT environment availability and gain IT support efficiencies while complying with regulations — all through a single point of contact.

Product Support for Manufacturers and System Integrators

Work closely with IBM to deliver IT support to your customers. With IBM's robust services, infrastructure and skills, you can improve service delivery and enhance your customer experience.

AppleCare for Enterprise

Obtain enterprise-grade support for your iPhones, iPads and MacBooks through Apple’s partnership with IBM.

Lifecycle Maintenance Support

Extend the life of existing IT equipment and maximize ROI while proactively planning for refresh.

Managed Maintenance Solution for Lenovo

Get expert Level 1, 2, 3 and onsite support for Lenovo x86 servers. A dedicated Lenovo Center of Excellence provides both remote and onsite support, parts, logistics and billing within a single contract to help reduce support complexity and costs.

Our technology services are powered by IBM Services Platform with Watson™

Run your infrastructure with an IT platform that has the ability to make autonomous decisions and uses data to manage the operations that keep your environment healthy, always-on and continually optimized.

We support these leading brands

IBM provides proactive, reactive, onsite and remote support for all the technology in your mission-critical data center environment.

Software

Storage

Dell (PDF, 170KB), EMC (PDF, 176KB), HDS (Hitachi Data Systems) (PDF, 165KB), HP 3PAR Storage (PDF, 178KB), NetApp, Oracle/Sun, IBM

Systems

Apple iOS, Dell (PDF, 170KB), HP Servers (PDF, 176KB), Lenovo, Oracle/Sun, IBM

Talk to an IBM Multi-Vendor IT Support Services expert

What makes a multi-vendor technology support services expert? Proven experience solving
client problems involving technology support for ATM and branch banks, healthcare, retail
and data center technology.

Militza Bishop

Solutions Specialist, IBM Multi-Vendor Solutions and Support

Juhi McClelland

General Manager, Technology Support Services

Marisol Rawlins

Financial Sector Sales Leader, IBM Multi-Vendor Support Services

David Subia

Business Line Executive, IBM Technology Support Services

Latest thinking

How IBM uses blockchain to power technology support services

Learn how IBM is using blockchain in the realm of technology service and support to bring new levels of trust and confidence to clients. 

The IBM intelligent store: Transforming retail support through innovation.

Retail is changing fast. See how IBM is bringing new innovation to help retailers transform their store support model.        

IBM and Aramark join forces to speed digital healthcare transformation

IBM and Aramark are partnering to deliver a variety of support solutions to help optimize, maintain, secure, and support the connected medical device ecosystems of today’s healthcare providers.

How will IT support for branch banking evolve in the next five years?

Imagine the possibilities for the future of IT support for the bank's retail branch and ATM network.