IBM Support Insights portal offers actionable indicators for preventive maintenance and asset management for IBM and other OEM systems

Overview

IBM Hardware and Software Support provides customized IT maintenance options during warranty and post warranty for IBM Z, LinuxONE, Power and Storage Systems to keep your mission critical systems running smoothly. IBM’s powerful analytics, AI and  automation capabilities can resolve issues faster, reduce risk, and prevent issues before they happen. It can also help enterprises manage regulatory compliance and data privacy.

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IBM Technology Support Services Delivery Difference (02:18)

Innovation

Streamline your support management with predictive analytics, AI and automation that improves availability

Client satisfaction

Get best-in-class customer service with industry-leading Net Promoter Scores

Improve compliance

Meet critical compliance, privacy, data security and protection needs across on-premises, hybrid, and multi-cloud environments

IBM Hardware and Software Base support

Get 24x7 same-day response for IBM hardware maintenance and 24x7 remote support for software maintenance for all severity one issues. You can also upgrade to enhanced service level options to meet your uptime requirements.

Proactive Support

Maintain the highest levels of availability with personalized, proactive technical support for your IBM systems. Leverage IBM analytical tools and dedicated support specialists to anticipate and avoid IT problems.

End-of-service support

Obtain continuous support for your current IBM hardware or software that has reached its effective end-of-service date. Reduce risk and protect your technology investment with support extensions.

Resources

IBM Accelerated Value Program

Proactively accelerate your business success and minimize risk of unplanned system downtime with fast, personalized access to designated experts.

IBM remote support via U.S. citizens option

Ensure all local and remote IBM software and hardware calls are with U.S. citizens based in the continental U.S and have the flexibility to choose the support level that meets your business requirements.

Open source software support services

Get the support you need for your Red Hat, Suse, and other open source software commercial products, plus support for over 240 community open source packages.

Get a 30-minute, no-cost strategy session with an IBM expert

Discover the full value of your business and technology potential with an IBM expert consultation at no cost.