5 essential innovations to transform IT support management
As more and more innovative technologies enter the market, it can be tricky to determine which ones are right for your unique IT environment. For unbiased recommendations about what to implement in your business, it all comes down to data.
Enterprises around the world already sit on virtual goldmines of IT support insights and may not even realize it. An estimated 41.6 billion Internet of Things (IoT) devices alone will generate 79.4 zettabytes—that’s 79.4 trillion gigabytes—of data in 2025.⁶
All that data is full of valuable insights that can help you identify and seize opportunities to streamline IT maintenance, drive down support costs, improve the effectiveness of your service activities and stay ahead of issues that cause disruption. From retailers dealing with unexplained card reader behavior and unexpected reboots to banking companies looking to understand the failure patterns of ATM and recycler devices, IT professionals in any industry can benefit from better understanding their IT environments and identifying opportunities for AI and automation.
⁶ “Worldwide Global DataSphere IoT Device and Data Forecast, 2019–2023” Carrie MacGillivray and David Reinsel, IDC, doc #US45066919, May 2019 (link resides outside of ibm.com)
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