IBM and Microsoft

The IBM and Microsoft practice is focused on helping you identify, design and capture business opportunities. We help you simplify your enterprise application portfolio, fine-tune the required infrastructure, and maximize the capabilities of Microsoft solutions such as Dynamics, Office 365 and Azure.

2018 Consulting & SI Partner of the Year Awards

Microsoft Dynamics 365 Value Assessment

Explore how IBM tools and technologies like Design Thinking Workshops and IBM Benchmarking Wizards can uncover clear, outcome-based recommendations to help guide your digital transformation journey.

Industry-specific solutions

IBM Banking Solution

An end-to-end banking solution built on Dynamics 365 for Sales and Service that incorporates mobile, analytics and next-best-action capabilities to help drive sales and operational efficiency.

IBM Insurance Solution

Help drive sales and increase revenue with IBM Insurance Solution for Microsoft Dynamics. IBM adds accelerators for a 360-degree view of customers and predictive analysis tools to help you deliver exceptional customer service and improve retention and loyalty.

IBM Public Sector Solutions

IBM Public Sector Solutions help improve workflow management and data quality, building on Dynamics 365 to help local and regional governments accelerate and simplify digital transformation.

IBM Connected Field Services Solutions

These field service management solutions help improve service efficiency and profitability. By enabling optimized scheduling, better issue triage, smart preventative maintenance and mobile integration, the solutions help field agents deliver services more efficiently.

IBM Retail Solution

This solution includes business model processes and functionalities to help your Dynamics 365 operations become more scalable, efficient and cost effective. It includes retail-specific features that can improve retail functionality while helping reduce implementation cost and risks.

Microsoft Dynamics 365 for Customer Experience

Engage with customers on almost any channel or device to deliver an outstanding experience. These intelligent process offerings help customer agents meet rising customer expectations to deliver fast, personalized service, while reducing cost.

Transport for London: Creating a world-class traveler experience

See how a 20% reduction in the average duration of telephone enquiries created customer experience excellence in one of the world's busiest cities.

The IBM Banking Solution for Microsoft Dynamics 365 for Customer Service

IBM Banking Solution for Microsoft Dynamics 365 for Customer Service is an end-to-end solution that combines powerful analytics technologies with personalized customer service solutions.

Retain and increase customers’ wallet share while protecting your business

Create a customer-focused enterprise to help improve loyalty and drive innovation while managing cost.

 

Dubai Health Authority provides personalized communications to its citizens

With a 360-degree view of each customer available at the push of a button, allowing them to retrieve customer records during a support call in less than 3 seconds, agents can provide tailored, effective support.

Origin Housing: Ushers in an era of stellar customer service

Transforming its customer service to deliver faster, more-helpful responses to enquiries from tenants and homeowners.

Microsoft Dynamics 365 for Finance and Operations

This offering includes a cloud-based, purpose-built ERP for financial and operational management with extensions for human capital and retail management. IBM experts help you implement, upgrade and support these solutions to maximize your investment.

IBM Accelerated Enterprise Omni-channel Retail Solution

Whether through lifecycle pricing tools, streamlined order management or increased visibility into inventory, this solution gives you the tools to respond to new opportunities.

Leading global manufacturer transforms its Finance and IT operations

60% time savings on financial consolidation speeds time-to-insight and boosts data accuracy for a leading global manufacturer.

Take a tour of Dynamics 365 for Finance and Operations

Bring proven ERP functionalities into the cloud with a modern user interface and tight Microsoft product integration. Dynamics 365 for Finance and Operations helps you make smarter decisions and discover new business processes which can fuel your future growth.

Royal Canin: Global ERP enhances capabilities and increases efficiency

Switching to standardized processes improved efficiency and visibility, and helped the company to introduce game-changing digital initiatives faster.

 

 

COMAG: harmonizing and streamlining business to reduce costs

See how COMAG was able to realize a 70% reduction in the processes handled by a centralized function to realize cost savings and boost efficiency.

Enterprise and industry solutions for Microsoft products

End-to-end migration services for clients moving to Windows 10

Engage with IBM's robust and flexible services to help you migrate and manage your Windows environment.

IBM Cloud Enterprise Application Managed Services for Microsoft Dynamics

Target faster time to value with Microsoft enterprise solutions on the IBM cloud.

Driving the next generation of digital government

Learn how key market trends are driving the way public sector organizations think about digital transformation.

311 Citizen Services Solution

Drive the next generation of digital government with our end-to-end solution built on Microsoft Dynamics 365 CRM platform.

IBM Integrated Managed Infrastructure Services

Gain business efficiency with an integrated and managed hybrid infrastructure.

IBM Cloud Advisory Services

Receive guidance from a set of consulting practices designed to guide you with virtually any cloud-centric decision, technology or implementation wherever you are in your cloud journey.

Explore client success stories

Etihad Airways: Fly into the Cloud to transform operational efficiency

Important financial and operational metrics available on demand and tailored to the relevant audience.

Royal Artic Line: Steers Greenland into global marketplace

30% reduction in operational cost to increase investment in new services and 3x the cargo capacity increase supports sustainable growth.

Weston Foods creates a superb ordering experience for Girl Scout cookies

Girl Scouts selling cookies isn’t just a great American tradition, it’s a multi-million-dollar industry. See how IBM helped spur year-over-year growth.

Department of Health and Social Care: Feels the pulse of the nation

Correspondence management transformed by harnessing cloud-based Microsoft Dynamics software.

Royal Borough of Greenwich: Improving services and operational efficiency

Local government helps contact-center staff manage requests more efficiently, saving time and boosting service quality.

IBM helps NJ Department of Community Affairs improve public safety

IBM Services supported the digital transformation effort of the NJDCA by delivering cloud-based Microsoft Dynamics 365 solutions. These quickly-delivered solutions helped improve safety and speed recovery for homeowners impacted by Superstorm Sandy.

Meet the experts

Darren McGrath

Global Associate Partner - GTS Mobile and Workplace Services

Chuck Schaeffer

Business Sales and Delivery Executive, Microsoft Dynamics AX and CRM

Martin Peel

CRM Leader for Europe – Microsoft Centre of Competence

Jeffrey Kryszewski

Associate Partner, Microsoft Collaboration and Analytics

Would you like to learn more about IBM business consulting?