IBM and Microsoft

The IBM and Microsoft alliance blends the agile business applications and technologies of Microsoft—including Microsoft Dynamics 365, Microsoft SharePoint and Microsoft Office 365 software and other business solutions—with the vast global industry experience of IBM and IBM® Global Business Services®.

IBM Microsoft Dynamics Value Assessment

Utilize the best of IBM tools and technologies like Design Thinking Workshops and IBM Benchmarking Wizards to uncover clear, outcome-based recommendations to help guide your Digital Transformation Journey.

Industry Solutions

IBM Banking Solution

An end-to-end banking solution built on Dynamics 365 for Sales and Service that incorporates mobile, analytics, and Next Best Action capabilities to help drive sales and operational efficiency.

IBM Insurance Solution

Help drive sales and increase revenue with IBM Insurance Solution, an integrated platform for Carriers and Producers. The addition of IBM accelerators for customer 360 and predictive analysis help deliver exceptional service to the end customers to help drive retention and loyalty.

IBM Public Sector Solutions for Microsoft Dynamics

Enabling digital transformation in local and regional government.

IBM Connected Field Services Solutions

Improving field service efficiency and profitability.

Microsoft Dynamics 365 for Customer Service

Delivering a world-class customer experience begins with your people. When you give them the right tools to boost their productivity and amplify their impact on each customer relationship, you equip your entire organization for success. And that is exactly what Dynamics 365 for Customer Service business software implemented by IBM® is designed to do.

Transport for London: Creating a world-class traveler experience

See how a 20% reduction in the average duration of telephone enquiries created customer experience excellence in one of the world's busiest cities.

The IBM Banking Solution for Microsoft Dynamics 365 for Customer Service

IBM Banking Solution for Microsoft Dynamics 365 for Customer Service is an end-to-end solution that combines powerful analytics technologies with personalized customer service solutions.

Retain and increase customers’ wallet share while protecting your business

Create a customer-focused enterprise to help improve loyalty and drive innovation while managing cost.


Apollo Munich Health Insurance: Enabling exceptional customer service

Learn how IBM helps Apollo Munich improve its desk utilization and provide faster customer experiences with Microsoft Dynamics 365 for Customer Service and IBM Global Business Services.

Dubai Health Authority provides personalized communications to its citizens

With a 360-degree view of each customer available at the push of a button, allowing them to retrieve customer records during a support call in less than 3 seconds, agents can provide tailored, effective support.

Origin Housing: Ushers in an era of stellar customer service

Transforming its customer service to deliver faster, more-helpful responses to enquiries from tenants and homeowners.

Microsoft Dynamics 365 for Finance and Operations

Finance and operations transformation for efficiency, effectiveness and growth

Microsoft Dynamics 365 for Finance and Operations provides organizations a purpose-built foundation across five industries, along with comprehensive, core ERP functionality for financial, human resources and operations management. IBM can help you make the most of your investments in Microsoft Dynamics 365 through our consulting and implementation services.

IBM Accelerated Enterprise Omni-channel Retail Solution

Whether through lifecycle pricing tools, streamlined order management or increased visibility into inventory, this solution gives you the tools to respond to new opportunities.

Leading global manufacturer transforms its Finance and IT operations

60% time savings on financial consolidation speeds time-to-insight and boosts data accuracy for a leading global manufacturer.

Microsoft's Finance and Operations solution

Bringing together the best Microsoft offerings, Microsoft Dynamics 365 enables you to make smarter decisions, redesign business processes faster and fuel business growth.

IBM Microsoft Dynamics 365 Enterprise Assessment

Watch to learn how it helps create a strategic approach of developing strategy that integrates business, user and IT requirements.

Royal Canin: Global ERP enhances capabilities and increases efficiency

Switching to standardized processes improved efficiency and visibility, and helped the company to introduce game-changing digital initiatives faster.



COMAG: harmonizing and streamlining business to reduce costs

See how COMAG was able to realize a 70% reduction in the processes handled by a centralized function to realize cost savings and boost efficiency.

Enterprise and Industry Solutions for Microsoft Products

End-to-end migration services for clients moving to Windows 10

Engage with IBM's robust and flexible services to help you migrate and manage your Windows environment

IBM Cloud Enterprise Application Managed Services for Microsoft Dynamics

Target faster time to value with Microsoft enterprise solutions on the IBM cloud.

Driving the next generation of digital government

Learn how key market trends are driving the way public sector organizations think about digital transformation.

Explore client success stories

Etihad Airways: Fly into the Cloud to transform operational efficiency

Important financial and operational metrics available on demand and tailored to the relevant audience.

Royal Artic Line: Steers Greenland into global marketplace

30% reduction in operational cost to increase investment in new services and 3x the cargo capacity increase supports sustainable growth.

Weston Foods creates a superb ordering experience for Girl Scout cookies

Girl Scouts selling cookies isn’t just a great American tradition, it’s a multi-million-dollar industry. See how IBM helped spur year-over-year growth.

Forward thinkers

Darren McGrath

Global Associate Partner - GTS Mobile and Workplace Services

Chuck Schaeffer

Business Sales and Delivery Executive, Microsoft Dynamics AX and CRM

Martin Peel

CRM Leader for Europe – Microsoft Centre of Competence

Jeffrey Kryszewski

Associate Partner, Microsoft Collaboration and Analytics