IBM and Microsoft

The IBM and Microsoft alliance blends the agile business applications and technologies of Microsoft—including Microsoft Dynamics, Microsoft SharePoint and Microsoft Office 365 software and other business solutions—with the vast global industry experience of IBM and IBM® Global Business Services®.

Enterprise and Industry Solutions for Microsoft Products

End-to-end migration services for clients moving to Windows 10

Engage with IBM's robust and flexible services to help you migrate and manage your Windows environment

IBM Cloud Enterprise Application Managed Services for Microsoft Dynamics

Target faster time to value with Microsoft enterprise solutions on the IBM cloud.

Driving the next generation of digital government

Learn how key market trends are driving the way public sector organizations think about digital transformation.

Microsoft Dynamics CRM Solutions

How IBM can help with customer relationship management

Delivering a world-class customer experience begins with your people. When you give them the right tools to boost their productivity and amplify their impact on each customer relationship, you equip your entire organization for success. And that is exactly what Microsoft Dynamics CRM business software implemented by IBM® is designed to do.

IBM Insurance Solution for Microsoft Dynamics CRM

Reduce customer churn and anticipate needs with this solution, including household views and data and workflow models for productivity.

The IBM Banking Solution for Microsoft Dynamics CRM

IBM Banking Solution for Microsoft Dynamics CRM is an end-to-end solution that combines powerful analytics technologies with Microsoft Dynamics CRM.

Retain and increase customers’ wallet share while protecting your banking business

Create a customer-focused enterprise to help improve loyalty and drive innovation while managing cost


Apollo Munich Health Insurance: Enabling exceptional customer service for growth

Learn how IBM helps Apollo Munich improve its desk utilization and provide faster customer service with Microsoft Dynamics CRM and IBM Global Business Services.

Dubai Health Authority: Treating its citizens to personalized communications

With a 360-degree view of each customer available at the push of a button, allowing them to retrieve customer records during a support call in less than 3 seconds, agents can provide tailored, effective support.

Origin Housing: Ushers in an era of stellar customer service

Transforming its customer service to deliver faster, more-helpful responses to enquiries from tenants and homeowners.

Microsoft Dynamics ERP Solutions

ERP transformation for efficiency, effectiveness and growth

The Microsoft Dynamics solution provides organizations a purpose-built foundation across five industries, along with comprehensive, core ERP functionality for financial, human resources and operations management. IBM can help you make the most of your investments in Microsoft Dynamics through our consulting and implementation services.

IBM Accelerated Enterprise Omni-channel Retail Solution

Whether through lifecycle pricing tools, streamlined order management or increased visibility into inventory, this solution gives you the tools to respond to new opportunities.

IBM Sterling B2B Integration Services for Microsoft Dynamics

IBM B2B managed services can help reduce the burden on internal resources, reduce your costs and accelerate your ability to achieve B2B collaboration with B2B process management and trading partner support.

Microsoft's ERP solution

Bringing together the best from Microsoft, Microsoft Dynamics enables you to make smarter decisions, redesign business processes faster and fuel business growth.

IBM Microsoft Dynamics Enterprise Assessment

Watch to learn how it helps create a strategic approach of developing strategy that integrates business, user and IT requirements.

Royal Canin: Enhancing capabilities and increasing efficiency with rollout of global ERP platform

Switching to standardized processes improved efficiency and visibility, and helped the company to introduce game-changing digital initiatives faster.

Scandinavian Tobacco Group: IBM Microsoft Dynamics solution - harmonizing IT systems

Knud Erik Foged, Senior VP of Scandinavian Tobacco Group, speaks about their business challenges and partnership with IBM on a successful IT implementation strategy.

IBM Enterprise Apps for Microsoft Surface

IBM has developed a series of industry-specific apps for Microsoft Surface devices running Windows 10. These apps help streamline banking services, increase sales productivity and minimize transportation costs for business.

Explore the benefits of our enterprise apps and learn how we can build a customized app, tailored to your business needs.

IBM Power BI for CPG & Retail on Microsoft Surface

Ensuring resources across service and maximize productivity with the IBM solution for Power BI on Microsoft Surface.

Industry Apps for Microsoft Surface

Realize faster fulfilment and tailored experiences with our Windows 10 apps for Surface devices.

Social Platform Solutions

Social collaboration experts help you communicate, collaborate and reward great work

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. The IBM® Advanced Social Solutions for Microsoft integrate social experiences with Microsoft products.

IBM Advanced Social Solutions for Microsoft

With the addition of Yammer as the social glue of Microsoft's social platform, you can create a universal social platform by integrating all Office 365 and Yammer-centric products.

Think social

To grow and innovate, businesses must attract top talent and find ways to engage customers. Designing a transformational social business strategy affects everyone in the organization.

Tesco going social

Tesco turned to IBM to design a program and process to help 320,000 Tesco colleagues get the most out of their social strategy.

Explore client success stories

Etihad Airways: Fly into the Cloud to transform operational efficiency

Important financial and operational metrics available on demand and tailored to the relevant audience.

Royal Artic Line: Steers Greenland into global marketplace

30% reduction in operational cost to increase investment in new services and 3x the cargo capacity increase supports sustainable growth.

Transport for London: Creating a world-class traveler experience

Targeting a 20% reduction in average duration of telephone enquiries, saving time for customers and staff driving an enhanced experience.

Forward thinkers

Darren McGrath

Global Associate Partner - GTS Mobile and Workplace Services

Chuck Schaeffer

Business Sales and Delivery Executive, Microsoft Dynamics AX and CRM

Martin Peel

CRM Leader for Europe – Microsoft Centre of Competence

Jeffrey Kryszewski

Associate Partner, Microsoft Collaboration and Analytics