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IBM Services specializes in matching experts in a wide range of critical business and technology areas to your business challenges
Our experts are ready to help you navigate challenges and adapt your business to make vital operations decisions in real time. With the right environment, you can maintain business continuity for reliability and flexibility.
Accelerate your IT transformation securely with trusted skills and experience.
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IT Resiliency & Business Continuity
Leader for IBM Migration and Modernization Services
Zeb applies pre and post solutions engineering, architecture and product management skills, industry knowledge and business expertise, to design best in class Cloud migration and modernization solution recommendations for clients.
Global Zebra Alliance Lead
Jennifer Arndt is responsible for IBM retail industry support offerings for OEM's products. She specializes in solutions that optimize existing in-store equipment and single point of contact multi-vendor sourced systems.
Distinguished Engineer, Network Architect
Charlie Arteaga helps customers develop data network solutions for service providers, banking, smart grid and smart metering applications. He leads the infrastructure solutions globally for communication service providers and is certified as an Open Group Distinguished Network Architect.
Global Offering Manager - Networking Services
Bruce consults with clients on SDN solutions that manage virtual customer premise equipment (vCPE) and enable flexible choice of physical and virtual networking functions (VNFs). These solutions are deployed on location, enabled through zero touch provisioning (ZTP) and managed using IMI for networking in an aaS consumption model.
IBM Distinguished Engineer, Cloud Application Services
Bill Brown manages, builds and leads consulting and advisory practices, global IT architecture and development teams, and cloud application development services. He has delivered multicloud solutions, and as CTO, is responsible for the design, development and delivery of solutions using cloud, services, APIs and PaaS.
Business Development Executive, Open source software
Mike Buente helps clients get enterprise-level support for 160+ community versions of Open source software which includes unlimited support from a community of industry experts on a range of topics including usage, Open source software package optimization and project best fit. He also provides clients with expertise on IBM's support of Oracle software products.
Bill Chalk designs hybrid cloud infrastructures, including network architecture, Internet routing, routing protocols, VPNs, Cloud Exchange, and data center networking.
Managing Partner, Global Sales, Cloud Application Services
Gene Chao leads teams in accelerating business growth through client advocacy, thought leadership and client engagement models. He builds offerings and develops skills and competencies across automation, autonomics, cognitive and the next generation of business process transformation.
Director Enterprise Applications, Cloud Services
Madhuri Chawla manages a team responsible for the architecture and solution development of Enterprise Applications cloud solutions. Madhuri was instrumental in SAP’s strategic expansion of its cloud services delivery with IBM, which led to the IBM and SAP strategic alliance in the HANA Enterprise Cloud space.
Global Strategy Executive, Business Resiliency Services
Pat Corcoran leads teams to develop enterprise level resilience and integrated business continuity solutions. This includes business continuity, disaster recovery, crisis management, high availability and risk mitigation solutions for regional and international clients.
Distinguished Engineer, Network Innovation and Automation
VP, Managed Cloud Services
Himanshu Desai drives the strategic alignment, development and integration of IBM Services Platform with Watson, with IBM’s Multicloud Management Platform. He was instrumental in IBM’s acquisition of a Multi-Cloud Management Platform company and has held various technical and business leadership roles in some of the world's largest global IT companies.
Vice President, Business Resiliency Services
Allen Downs specializes in helping clients to address their enterprise wide business resiliency needs. He specializes in building solutions that support their strategy and vision. Allen has worked globally with clients in the manufacturing, banking, finance, and distribution industries.
Sr Client Technical Solution designer
Cesar specializes in Cloud Hosting Solutions, UC Contact Center, IP Telephony Solutions Design, and the solution and design of Remote Managed Services (IaaS, SaaS, PaaS, Hybrid). He has helped global enterprises with CC/UCaaS solutions for complex E2E Application integrations.
Director, Managed Multicloud Services
Robert Erickson oversees IBM's Managed Multicloud Services Platform offering portfolio strategy and technical roadmap. He directs offering development and delivery, serviceability and customer requirement validation, across the offerings organization.
Finance Transformation Practice Leader
Tom leads global finance process, organizational and technology transformation programs for multinational clients. His industry experience spans commercial, financial services and not-for-profit sectors focusing on finance assessment, strategy development, operating model design and implementation of global transformation initiatives.
Offering Architect, Digital Workplace Services
Nithin Ghosh designs and delivers End User Transformation programs for large enterprises that capitalize on cloud computing, virtualization, automation and cognitive platforms. He utilizes consultative methods when evaluating and presenting potential benefits of technical options, pricing, support and feasibility.
Senior Vice President, Cloud Application Innovation, IBM Global Business Services
John Granger leads the Cloud Application Innovation team in enterprise application implementations, and cloud application migration, modernization and maintenance. He is an expert in large-scale cloud application migration, next-generation enterprise applications, and complex system integration.
Business Development Executive, Network Services
Jason Green helps clients develop solutions that combine process and IT components to address changing market and business requirements.
Director, Resiliency Center of Compentency
Emilio Griman's specialty is driving alignment of technology investment to business strategy. He leads a global team who are skilled in working with clients to identify and provide technical scoping of business continuity solutions.
Offering Development Leader, Multivendor Services
Kendra Gullette creates CRM solutions cross-industry and geography. She helps define strategy and direction for the Technical Support Services business line, and she manages training, special events, knowledge repositories, RFP response repositories, best practices, solution standards and sales material development.
Cloud Engineer, Services for Managed Applications
Andy Hacket leads multi-discipline SME teams to develop custom solutions for clients migrating to cloud. His technical and engineering expertise encompass cloud applications, computing and hosting, system integration and ERP solutions.
John leads the US Sales organization, focusing on OEM Support Services and Complex Technology Support Services (TSS) engagements. TSS provides hardware and software support services for most categories of I/T products.
Distinguished Engineer, IBM Services Platform
Arun Hampapur creates hybrid cloud solutions using brokerage, orchestration, automation and cognitive technologies. He leads highly skilled architects, developers, data scientists, and software engineers, using agile innovation, to deliver the AIOps solutions as part of the Multi Cloud Managment Platform.
Partner, Global Advanced Analytics Practice
Marc Hayem leads the Global Advanced Analytics Practice in IBM Global Business Services. His team specializes in solving complex business problems for IBM customers using machine learning and artificial intelligence technologies. Marc has previously managed technical teams specializing in business intelligence, SQL and NoSQL databases, CRM, Big Data and machine learning.
Technical Solution Architect, Technology Support Services
Distinguished Engineer, Network Architect
John Hollingsworth is a network design specialist concentrating on the design of infrastructures including: servers, storage, workstations, middleware, non-application software, networks, and the physical facilities that support the applications and business processes required by clients.
Leader, Global Automation
Distinguished Engineer, Multicloud Services
Dr. Ilyas Iyoob guides C-level clients through strategic decisions with his expertise in Artificial Intelligence, IT capacity planning, and Hybrid Cloud optimization. Dr. Iyoob is a certified Distinguished Data Scientist, ITaaS multi-patent holder and professor at the University of Texas at Austin.
Sales Leader, Digital Workplace Services
Larry Joiner plans digital workplace transformations and creates device management strategy for end user applications and network infrastructure. His expertise spans IBM Labor Based Services, Linux, Infrastructure Solutions, Point of Sale solutions, and Hotel-in-a-Box.
Offering Manager, Digital Workplace Services
Vishal Joshi leads the design build and delivery of Workplace Support Capabilities using AI, Machine Learning, Analytics, Robotics and Automation leveraging Watson Cognitive Chat to deliver personalized, Omnichannel Self Service Experience for end users.
Offering Manager, Network Consulting and Continuous Availability
IBM Fellow, VP, Hybrid Multicloud Services
Shankar Kalyana has architected, designed, developed and implemented custom and packaged software solutions across hybrid and multicloud environments and platforms. His expertise includes hybrid and multicloud as-a-service strategies that drive digital and cognitive operational excellence.
Product Lead, Multicloud
Hanumanth Kanthi leads an organization that designs Multicloud Service offerings including Cloud Architecture Design. His expertise spans Networking, SaaS, PaaS, Cloud, Analytics, Middleware, DevOps and software development.
Leader, Site and Facilities Center of Competency
Scott Kennedy leads IBM's Site and Facility Services sales worldwide. With expertise gained in building more that 30 million square feet of raised floor data centers for organizations world wide, Scott is experienced in data center design, construction, relocation and optimization services.
Sales Leader, Hybrid Cloud Services
Gerry Kluck supports client transformation with expertise in Mainframe Cloud Cloud Solutions, Enterprise Hybrid IT, Data Analytics and IT Strategy & Design. He leads a world-wide team in developing specific solutions that address client's business needs.
Hybrid Cloud Network Architect
Steve Knight designs, builds and manages UCaaS and CCaaS proof of concept offerings. At the RTP Network Innovation Center, he implements SD-WAN demos and testing deployments.
Enteprise IT Advisor, Integrated Operations
Jason LaScola leads complex cross-domain, cross-geography infrastructure engagements. A Senior Certified Architect, and member of IBM's Academy of Technology, his extensive experience includes enterprise outsourcing, analytics, automation, technology and service integration, hybrid cloud and complex data center migration.
Senior Technical Lead, IBM Services for Managed Applications
Matt defines high level enterprise-wide IT Architecture focusing on the mapping of I/T capabilities to business needs. Matt's expertise spans Cloud Computing, IT Architecture, Service Management, IT Operations, Security, Networking, and Program Management. Matt is a Certified IT Architect and Senior Technical Lead.
Software solution sales
Hector helps clients optimize their IT environments by identifying smart, technology-forward solutions tailored to their specific needs. He is deeply knowledgeable about digital transformation and how IBM support can offer to enable clients to build future-forward data centers.
Cloud Solution Leader
James Martin develops and delivers technical service solutions to cross-industry clients in support of their business requirements. Focused on SAP managed services, James brings expertise across the breadth of the portfolio.
Sales Leader, Business Resiliency Services
Ron Martin's expertise spans networking solution development with cloud-based technologies, storage, data replication, computing and networking, resiliency, and scalability.
Consulting Lead, Digital Workplace Services
Darren McGrath manages enterprise consulting projects focused on technology optimization, digital workplace transformations, business analytics, and business applications development.
IBM ITS&R Associate Partner, Technology Consulting and Implementation Services (TCIS)
Margaret’s experience includes high availability business continuity project management, business analysis, IT strategy, architecture, and executable plan development for Fortune 500 mainframe and open systems high availability and business recovery solutions. She has helped clients evaluate and migrate from vendor-supported recovery center plans to internal multi-data center solutions.
Distinguished Engineer, CTO, IBM Managed Multicloud Services Platform
Manish Modh defines the technical strategy for IBM Services Multicloud Management Platform, which enables Consumption, DevOps Intelligence, AIOps, and Governance for multicloud management. His experience spans many cloud-based services and providers. He holds more than 22 software patents.
Distinguished Engineer, Delivery & Integrated Operations
Chris Molloy designs world-class IT infrastructure management systems for some of IBM's largest clients. A member of the worldwide Enterprise IT Transformation Advisors team, he provides technical leadership for key outsourcing partnerships.
Offering Manager, Resiliency Orchestration
Global Digital Workplace and Mobility Solutions
Monique Ouellette works IBM teams to develop industry focused mobile solutions that help clients transform their workplace environments. Her expertise spans IBM’s cognitive, analytics and automation capabilities.
Offering Manager, Cloud Private Storage
Dean Parker leads and organization that designs Storage as a Service offerings including IBM Cloud Private Storage. Dean's expertise spans cloud computing, storage (including flash technology), server and networking infrastructure, System X and Microelectronics.
Executive IT Architect
Global Offering Manager, Digital Workplace Services
Rahul Pathak develops services and platforms for enterprise mobility, digital workplace and blockchain; leveraging cognitive capabilities, analytics, automation and cloud services. Currently, he is also managing the Device Lifecycle Services IoT suite of offerings.
Distinguished Engineer, Technology, Innovation & Automation
Dennis Perpetua leads work on Cognitive assistance solutions for end-users and Digital Workplace Services. Dennis applies expertise in architectural principles & methods, enterprise-scale automation and tooling, development, systems management, virtualization, datacenter relocation and cognitive computing to end user experience.
Director, Managed Infrastructure as a Service
Kevin Powell oversees an on-premise delivery team that enables Managed Infrastructure as a Service Offerings for clients. His in-depth knowledge of as a service for compute, storage, and network contributes to direction on key offering features and offering portfolio development.
Vice President Sales, Network Services
Business Development Executive, Open Source
Caleb Redelman facilitates joint sales opportunities that leverage Open Source to help clients achieve their business objectives.
VP, Retail Industry Leader
Saif Rivers is a consulting, management, and sales executive focused on the intersection of business operations and emerging technologies. He brings 15 years of high-impact consulting experience across multiple operational domains like supply chain. Saif has a track record of working with world-class enterprises in both developed and developing nations.
Distinguished Engineer, Network Architect
Joe Robinson provides leadership in infrastructure architecture and network design, concentrating on data center infrastructure, Software Defined (SD) WAN, campus, and cloud. He leads SDN offering development and is responsible for IBM's Software Defined Data Center (SDDC) and Software Defined WAN reference architectures.
Offering Manager, IBM Services Intelligent IT Analytics
Mehboob Rukadikar specializes in IT Service Management and Business Service Management with ITIL® Expert certification. He is proficient in formulating Cloud lifecycle management strategy and building designs covering processes, tooling, solution reference models, technology architectures, and pricing models.
Global Offering Manager - IBM Digital Workplace Services
Harie Ram Shashidhar focuses on end-user computing, specifically launching end-user modern workplace solutions.
Project Manager, Cloud Migration Factory
Executive Director, Cloud Migration and Transformation Services
Prakash works with global clients to set up infrastructure consulting, professional services and transformation offerings, which enable their Cloud technology strategy and business goals.
Global Automation Go to Market Team
Katie Sotheran helps clients gain value from automation and their digital workforce to provide quality to their customers and employees. She excels at stakeholder management, accelerating change, and creating an operational strategy for rapid business impact.
Global Executive, Multivendor Datacenter Solutions
David Subia directs and manages the Multivendor Technical Support Services business. His key focus is building a multivendor strategies that align to client needs and creating solutions that reduce IT support complexity, optimize operational efficiency and reduce cost of support.
VP, CTO Cognitive applications
Maheswaren Surendra is responsible for the overall direction of IT services delivery. His strategic focus is automation and cognitive technology for IT service management and managed services. He holds a PhD in chemical engineering and multiple patents.
Distinguished Engineer, Cloud Migration and Modernization
Arvind Viswanathan leads enterprise IT Architecture and solutions development for the travel, transportation and education industries. A certified Senior IT Architect, IBM Distinguished Engineer; Regional leader of the Canadian IT Architect Profession and member of CTEC, Arvind defines enterprise-level IT Architecture and aligning I/T capabilities to business needs.
Leader, Emerging Technologies and Innovation
Kevin Wahlmeier leads the information and analytics strategy, working with IBM Research, to drive key analytics initiatives including the creation of the IBM Watson business architecture used in IBM technical support centers globally deliver customer support.
Global Offering manager, SDN
Dan supports clients SD-WAN solution needs, from definition, to design, development, deployment and operations.
Cloud Migration Services Delivery Executive
Michael Weller leads transition and transformation programs for financial, distribution, healthcare, and manufacturing institutions. He has extensive experience directing business process re-engineering, enterprise resource planning implementations, and data center cloud migrations supporting strategic outsourcing programs.
Director, Security & Resiliency Services Offerings
Vice President, Technology Support Services
Daniel Witteveen leads the global strategy and portfolio teams that help clients simplify and reinvent IT support management. He defines business and IT requirements, develops solutions and participates in the solution implementation.
IBM Talent & Transformation Managing Partner
Amy Wright helps clients with transformation initiatives focused on Human Resource challenges including workforce development, optimization and productivity. She provides counsel on solutions to complex employee relations and HR issues.
Cognitive Process Reengineering Global Leader
Jonathan has worked in Asia, North America and Europe helping the world's largest organizations achieve high performance through convergent technologies, specializing in operating models and supply chain. He is an advisor, thought leader and diversity champion.
Global offering Manager - Cloud Migration services
Deepesh specializes in advisory services for enterprise architecture, enterprise computing, system integration and IT infrastructure engagements. He has experience in the banking, telecom, retail and healthcare industries across multiple geographies.
Augmented Reality Leader
Eugene Young consults with clients and partners to facilitate the use of augmented reality tools that enable technicians to remotely solve issues. His extensive experience in telecommunications is grounded in vendor support, OEM and wireless carriers, mobile technology, wearables, smartphones, IoT connected devices and AI.
Portfolio Leader, Workplace Modernization
Carol Zichi leads development of mobility and workplace offerings to enable the digital workplace. She developed IBM’s first generation of services for managed mobility services involving cross–mobile device technologies and device platforms including BYOD.
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