Let us help you be successful with IBM MaaS360

Browse our most common support questions and topics to find the answers you need to keep up and running with IBM® MaaS360®. If you still have questions, we're always available to help.

If you have MaaS360 on your device and need assistance, please contact your organization's administrator.
 

Important data protection note: A list of countries where content may be held or from where content may be accessed for the purpose of delivering and supporting a Cloud Service, is available at: www.ibm.com/cloud/datacenters (PDF,146KB). For a list of the company names and addresses for the locations where content may be held or from where content may be accessed, please send a request to eu-mc@ie.ibm.com with your name, company name, email address and a list of IBM SaaS offerings you have purchased.

Getting started

Is there a quick start guide for MaaS360?

The Quick Start Guide is a place for MaaS360 admins to find documents and video for getting started with implementation of features in MaaS360.

How can I learn more about IBM MaaS360 planning and architecture?

This module explains MaaS360 product capabilities, architecture, and integration points.

What is an APNS certificate?

The APNS (Apple Push Notification Service) certificate gives MaaS360 certain permissions over enrolled devices that allow for implementing policy and pushing configurations remotely. This is also required for certain features such as marking devices lost and clearing activation lock.

What is DEP and how do I set it up?

Apple's Device Enrollment Program (DEP) provides a fast, streamlined way to deploy your corporate-owned Mac or iOS devices.

What is VPP and how do I set it up?

Apple's Volume Purchase Program (VPP) allows organizations to bulk purchase paid apps. The VPP license also serves as a delivery mechanism for free apps, allowing devices with supervised configurations to silently install public apps, with no Apple ID or user interaction.

What is Android Enterprise?

Android offers device management through embedded enterprise tools sets. The Android enterprise is a unified management feature that can secure all Android devices – regardless of OEM. The setup process creates a bind between MaaS360 and Android services, so that devices can be uniformly configured, secured and enterprise enabled. Read about initial setup, enrollment and app distribution.

How do I set up a security policy?

Follow these steps to manage security policies for your devices in the MaaS360 portal.

What is the MaaS360 Secure Container?

The MaaS360 Secure Container stores corporate content, including corporate email messages, calendars, contacts, chats, documents, browsers, and apps in a secure, encrypted container on your device.

Troubleshooting

How do I reset the admin password?

MaaS360 has simplified the steps to reset local administrators’ portal login password by using the Forgot your password link available in the portal login page.

How do I reset a device passcode?

See how portal administrators can reset the device passcodes for iOS and Android devices. You will also learn how users reset the MaaS360 container/app passcode.

How do I enroll an Android device?

Learn how to register a personal Android device in MaaS360 and configure email/calendar.

I'm having problems enrolling my Apple device.

Enroll your iOS device in the IBM MaaS360 Enterprise Mobility Management (EMM) tool.

How do I wipe a lost device?

Manage your devices in the IBM MaaS360 portal, including how to erase all data on a device and reset it back to the original factory settings.

How do I configure the Cloud Extender?

Learn how to install the MaaS360 Visibility Service, which provides the underlying functionality for the Cloud Extender. Once the Visibility Service is installed, the IBM MaaS360 Cloud Extender Configuration Tool will be launched and will take you through the steps required to configure the Cloud Extender for your environment.

How do I move a device to new group?

Learn how to deploy policies, apps or documents to groups of users in the MaaS360 portal.

How does MaaS360 detect jailbreaks?

IBM MaaS360 Mobile Threat Management allows you to detect, analyze and remediate enterprise malware on mobile devices. It provides advanced jailbreak, root and hider detection with over-the-air updates for security definitions. Learn more about how to fight mobile malware by viewing these series of videos.

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