Browse our most common support questions and topics to find the answers you need to keep up and running with IBM® MaaS360®. If you still have questions, we're always available to help.
If you have MaaS360 on your device and need assistance, please contact your organization's administrator.
Important data protection note: A list of countries where content may be held or from where content may be accessed for the purpose of delivering and supporting a Cloud Service, is available at: www.ibm.com/cloud/datacenters (PDF,146KB). For a list of the company names and addresses for the locations where content may be held or from where content may be accessed, please send a request to email@example.com with your name, company name, email address and a list of IBM SaaS offerings you have purchased.
Is there a quick start guide for MaaS360?
The Quick Start Guide is a place for MaaS360 admins to find documents and video for getting started with implementation of features in MaaS360.
The APNS (Apple Push Notification Service) certificate gives MaaS360 certain permissions over enrolled devices that allow for implementing policy and pushing configurations remotely. This is also required for certain features such as marking devices lost and clearing activation lock.
Apple's Volume Purchase Program (VPP) allows organizations to bulk purchase paid apps. The VPP license also serves as a delivery mechanism for free apps, allowing devices with supervised configurations to silently install public apps, with no Apple ID or user interaction.
Android offers device management through embedded enterprise tools sets. The Android enterprise is a unified management feature that can secure all Android devices – regardless of OEM. The setup process creates a bind between MaaS360 and Android services, so that devices can be uniformly configured, secured and enterprise enabled. Read about initial setup, enrollment and app distribution.
Learn how to install the MaaS360 Visibility Service, which provides the underlying functionality for the Cloud Extender. Once the Visibility Service is installed, the IBM MaaS360 Cloud Extender Configuration Tool will be launched and will take you through the steps required to configure the Cloud Extender for your environment.
IBM MaaS360 Mobile Threat Management allows you to detect, analyze and remediate enterprise malware on mobile devices. It provides advanced jailbreak, root and hider detection with over-the-air updates for security definitions. Learn more about how to fight mobile malware by viewing these series of videos.