Overview of operations consulting

Navigate disruption and operational challenges with the right strategy and practices to drive resiliency and competitive advantage.

IBM’s operations consulting provides enterprise strategy, implementation and technology solutions that deliver business outcomes. Our operations consultants bring deep business transformation and industry experience, supported by proprietary technologies, ecosystem partner solutions, IBM Research and decades of IBM’s own manufacturing transformation experience to accelerate your connected operations vision.

Expert insights

Enhance factory operations and supply chains with Industry 4.0

Smart factories can improve performance by 20 percent and defect detection by up to 50 percent —  thus reducing operating costs.

Optimize asset performance and maintenance with digital twins

Asset operations using predictive maintenance can improve asset reliability by 20 percent and reduce maintenance costs by up to 25 percent.

Create new revenue sources through IoT-enabled connected operations

Seventy percent of organizations that invested in intelligent operations introduced new products and unlocked new revenue opportunities.

IBM recognized as market leader

IBM named leader in service lifecycle management (SLM)

IBM is a leader in IDC's Service Lifecycle Management (SLM) MarketScape 2020, based on expertise, SLM portfolio and innovation.

IBM named leader in IoT Services

IBM is ranked leader in Everest Internet of Things (IoT) Services PEAK Matrix® Assessment 2020.

Operations consulting case studies

DB Systel transforms customer experience using intelligent connected operations

DB Systel, one the Europe’s largest transport and rail transport firms, transforms customer service operations with IoT, data and AI on AWS Cloud.

Bell Flight adopts predictive maintenance to manage military aircrafts

Bell creates the next generation of military rotor aircraft by enhancing industrial operations.

Port of Rotterdam accelerates digital transformation

Rotterdam, the world’s largest port, transforms operations to create smarter, efficient and sustainable supply chains.

Related solutions

Supply chain consulting

Build resilient and sustainable supply chains that prepare your business for the future of work.

Procurement consulting services

Reimagine procurement operations from source to pay with data and emerging technologies.

Facilities and real estate optimization

Operations consulting services helps you optimize real estate and facilities operations using data, analytics, AI and workflows on the cloud.

Industry 4.0 solutions

Deploy advanced technology solutions to achieve greater levels of automation, quality and efficiency in production and operations.

Edge computing services and solutions

Operations consultants co-create new business models at the edge — combining intelligent workflows, smart operations and edge device interconnectivity.

Cybersecurity services and solutions

Protect your operations from security incidents. IBM helps to secure networks, protect endpoints and deliver cybersecurity services and solutions for industrial environments.