Transform data exchange operations with agentic AI built to make B2B and managed file transfer (MFT) workflows more intelligent
Overview
Turn operational complexity into clarity
IBM Sterling® Agent Hub is an AI-powered intelligent orchestration solution for B2B integration and managed file transfer that brings specialized agents and operational context together in one conversational experience, helping teams diagnose issues, identify root causes and resolve problems faster.
Built for integration, operations and support teams, it helps address failed file transfers, stalled business processes, time-consuming troubleshooting and scattered operational data.
Features
Designed to make B2B and MFT workflows more intelligent, connected and governed
Interact with AI agents across Sterling products through a single conversational experience. Sterling Agent Hub brings operational context together across transactions, files, partners, workflows and exceptions, helping users understand what is happening without navigating across multiple tools.
Coordinate specialized Sterling agents to solve complex B2B and MFT operational tasks. The supervisor agent understands the request, routes it to the appropriate agents and coordinates multi-agent workflows when collaboration is required.
Move from operational signals to guided, governed action. Sterling Agent Hub helps identify issues, analyze likely causes and business impact, summarize findings, recommend the next best action and, where policies and permissions allow, execute approved actions.
Extend agentic AI across the Sterling Data Exchange environment with built-in, enterprise-grade governance and security. IBM Sterling Agent Hub brings access management, agent lifecycle oversight and observability into one governed framework, helping teams scale AI with greater visibility and control.
Purpose-built agents for critical B2B & MFT operations
IBM Sterling Agent Hub brings specialized AI agents across the Sterling portfolio to help teams investigate issues, analyze failures, prepare diagnostic information and support service recovery. Each agent is designed for specific operational tasks, helping teams resolve issues faster and work more efficiently.
IBM Sterling B2B Integrator and File Gateway Agents
1. File Transfer Resolution: Resolve file transfer failures faster.
Ask about a failed or delayed transfer and get an analysis of logs, configuration and runtime data, along with likely causes and recommended next steps. Teams resolve issues sooner, keep critical exchanges flowing and apply expert troubleshooting consistently.
2. Business Process Resolution: Keep business processes moving.
Review workflows and execution context to pinpoint where a process stalled, then get recommended remediation steps. Teams restore flow faster and maintain continuity across order, supply chain and partner transactions.
3. Package System Logs: Create complete, support-ready diagnostic packages faster.
Collect the relevant system logs into a single downloadable package. Teams share complete information with support and move toward resolution faster.