Home

Business automation

Process Mining

IBM Process Mining
Introducing IBM Process Mining 2.0. Maximize business performance. Optimize every process with AI.
Try it free Book a demo
Illustration of process mining workflow

 Exclusive webinar: IBM Process Mining 2.0

Step into the future of process intelligence with IBM Process Mining 2.0. Powered by cutting-edge AI, uncover instant insights, streamline decision-making and outpace the competition.

Register today
Act faster with a complete process intelligence platform

Elevate how your business operates with data-driven precision. IBM® Process Mining empowers faster, smarter decisions to uncover inefficiencies, optimize business processes and achieve measurable outcomes.

Elevate how your business performs with IBM® Process Mining. Transform business data into a clear, actionable view of how workflows actually run. Uncover inefficiencies, accelerate decision-making and prioritize process improvements with AI-driven insights for measurable outcomes.

Achieve more. See every granular step of your workflows across systems and departments. Answer critical process questions, predict outcomes and simulate improvements, all with the help of AI-powered capabilities.

  • Reveal your true processes: Automatically map every process across systems and departments from existing data. See what’s working, what’s not and why it matters.
  • Ask and act with AI: Use the AI assistant powered by watsonx to answer process questions, predict outcomes and simulate improvements.
  • Achieve measurable results faster: Enhance decision-making, streamline operations and drive efficiency gains for immediate value.
Introducing IBM Process Mining 2.0

Get the latest on the IBM Process Mining 2.0 release — read the community blog!

Maximize business performance and optimize every process with AI. Read the Forrester study IBM Process Mining ranked #1 in the Process Mining Grid Report Process Mining and RPA: Meet the ultimate automation power couple

Benefits

Process visibility Reveal inefficiencies Trigger actions Manage compliance Boost productivity Accelerate digital transformation
Key features
AI-powered process insights for smarter decisions

Leverage prescriptive process mining to gain actionable recommendations powered by AI. Prioritize optimizations that deliver the highest ROI and drive impactful business outcomes.

End-to-end process visibility across systems

Connect data from ERP, CRM, and other core systems to uncover inefficiencies, bottlenecks, and hidden opportunities. Achieve a unified view of your processes in real time.

Predictive and scenario-based analytics

Simulate process changes with predictive analytics to understand the impact of decisions before implementation. Use what-if scenarios to minimize risks and accelerate transformation efforts.

Continuous monitoring and automated improvements

Maintain operational excellence with real-time process monitoring. Trigger corrective actions automatically or generate RPA bot scaffolds to implement changes seamlessly.

Industry-specific process apps for rapid deployment

Get started quickly with pre-built process apps tailored to your industry. Accelerate digital transformation while ensuring compliance and operational efficiency.

Seamless collaboration with natural language AI assistants

Empower your team with AI-powered conversational assistants to analyze processes, uncover insights, and simplify decision-making—accessible even to non-technical users.

 

Use cases

Digital transformation Operational optimization Organizational resilience Sustainability and ESG Automation initiatives AI development
Process Applications IT service management for ServiceNow

Enhance IT efficiency, boost customer experience and take proactive measures to improve performance monitoring and targeted automations.

Learn more
Sustainable procurement

Help businesses optimize and streamline operations with a focus on sustainability.

Learn more
Procurement Value Governance

Navigate and optimize your procurement process journey with precision using IBM Consulting's Value Governance Process App. Gain crucial insights into KPIs across efficiency, compliance, and experience. Ensure every decision adds value and transform procurement into a strategic asset.

Learn more

Case studies

Using AI to rethink bank processes Redefine incentives with AI Increasing process speed Creating a better buying experience Transforming customer experiences
Recognition and awards
IBM Process Mining wins top awards on G2 and TrustRadius Process Mining is one of the 25 IBM products to earn the Top Rated Distinction from TrustRadius. It has been awarded multiple G2 and TrustRadius awards and is mentioned in the G2 Grid Report for Process Mining Winter 2024. Read the reviews
Take the next step
Start your free trial
More ways to explore Documentation Resources Community Training