IBM Banking Process and Service Models enables you to define common business processes and services across the enterprise. The software delivers a set of best-practice process models and service definitions that support core system renewal and integration projects. It empowers your business and IT users to control and scope complex requirements and customize business processes quickly. It simplifies regulatory compliance efforts and helps you extend your banking processes efficiently, quickly and at minimal cost.
Improve customer satisfaction
Helps you improve customer satisfaction, grow your customer base and reduce the cost of sales and customer service.
Identify improvement opportunities
Enhances your ability to identify opportunities, streamline processes and make service delivery cheaper and faster.
Identify redundancies and reduce costs
Identifies redundant processes to help improve efficiency. This can reduce training and maintenance overhead, improve your cost-income ratio, and provide better service to your customers.
Ensure regulatory compliance
Helps ensure your processes meet regulatory compliance requirements and risk management needs. This can also potentially free up capital to source additional lending and investment capacity.
Enhance process modeling
Benefit from content-rich models designed specifically for your financial services organization. Use templates to align with complex and changing risk and regulatory requirements. Optimize the development of efficient processing and modeling solutions.
Streamline banking processes and improve automation
Align your business process management efforts with strategic objectives. Adapt to new trends in the market faster. Improve your ability to integrate processes acquired from mergers and acquisitions.
Implement leading best practices
Use best practices validated by leading banking and financial services organizations. Provide a comprehensive dictionary for describing business issues, applications and components. Benefit from support for Business Process Modeling Notation (BPMN) 2.0 format, SOAml and Restful APIs.
Manage multiple processes
Manage multiple, complex banking and financial processes more effectively. This includes opening accounts, lending, mortgages, wealth and investment management, cash management, sales and relationship management, human resources administration and business workflows.
Reduce costs and save time
Identify redundant processes, which can be consolidated or eliminated. This reduces training and maintenance overhead, improves your cost-income ratio, and leads to better service to your customers.
Support for regulations and standards
Be better able to ensure completeness in terms of regulatory standards compliance, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Foreign Account Tax Compliance Act (FATCA), ISO 20022, and the Banking Industry Architecture Network (BIAN).