Five9 Genius AI built with IBM watsonx delivers intelligent, scalable customer experiences through powerful generative AI. Combining Five9’s CX platform with IBM’s watsonx and Granite foundation models, the solution offers real-time agent assist, automated summarization, sentiment analysis, and personalized self-service. With BYOM support, enterprise-grade governance, and seamless AI integration, it helps businesses elevate CX, reduce costs, and operate with agility and confidence.
- Industries
- Cross Industry
- Banking
- Healthcare
- Energy and utilities
- Financial Markets
- Life sciences
- Insurance
- Government, Federal
- Telecommunications
- Government, State/Provincial/ Local
- Retail
- Travel and Transportation
- Consumer products
- Computer Services
- Education
- Media & Entertainment
- Healthcare providers
- Hospitality
- Topics
- AI and ML
- Analytics
- Automation
- Business operations
- Deployment types
- SaaS
- Languages supported
- English
- Spanish
- Regions and countries supported
- Americas - Argentina, Brazil, Canada, Colombia, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, Trinidad and Tobago, United States Virgin Islands, United States of America, Uruguay, Venezuela (Bolivarian Republic of)
- Europe - Belgium, Germany, Greece, Hungary, Italy, Switzerland, United Kingdom of Great Britain and Northern Ireland, Ukraine, Sweden, Spain, Slovenia, Slovakia, Serbia, Romania, Portugal, Poland, Norway, Netherlands, North Macedonia, Montenegro, Monaco, Luxembourg, Malta, Lithuania, Liechtenstein, Latvia, Ireland, Iceland
Leverage watsonx generative AI to deliver natural language multichannel self-service that reduces handle times and elevates customer satisfaction.
Equip human agents with in-the-moment insights, summarization, sentiment analysis, and next-best-action suggestions to boost performance.
Maintain transparency and control with enterprise-grade AI, including BYOM support and trusted IBM Granite foundation models.
Smarter virtual agents with Agentic AI handle tasks end-to-end—faster service, fewer escalations, better CX.
Agentic self-service with Granite Models enables AI agents to resolve naturally, lower wait times, and increase containment by avoiding escalations.
Real-time AI Assist and summarization guide agents with sentiment cues and auto-summaries—boosting accuracy, speed, and productivity.
BYOM flexibility with watsonx.ai lets enterprises deploy custom models for industry-specific use cases—ensuring full transparency and control.
Information about the companies and solutions listed in this directory is provided by each company and is not validated by IBM unless otherwise noted.