PagerDuty Advance for Status Updates

Overview

PagerDuty Advance uses GenAI to provide a “360º picture” of what’s going on during the entire incident lifecycle. Smart Status Updates, powered by Watsonx.ai, generate status updates covering all angles while answering high-value questions like “What changed?” and 'What’s the customer impact?”, reducing time to resolution, and mitigating impact on top-line revenue

Industries
Cross Industry

Topics
AI and ML
Automation
Cloud
IT infrastructure

Deployment types
SaaS

Languages supported
English

Regions and countries supported
Americas - United States of America
Asia - Japan, Singapore, Thailand
Europe - Germany, Ireland, Italy, United Kingdom of Great Britain and Northern Ireland

Benefits

Reduce Top Line Critical Incident Cost and MTTR

Save cycles on what to say and to whom by generating persona-based status updates during the entire incident lifecycle with just a few clicks

Interacts Where “Users” Are Today

Quickly get a summary of key information at every step of the incident lifecycle from event to resolution directly from Slack and Microsoft Teams Chat

“360º picture” of What’s Going On During The Entire Incident Lifecycle

Status updates covering all angles while answering high-value questions like “What changed?” and 'What’s the customer impact?”, reducing MTRR

Reduce Responder Cognitive Load and Toil Managing Communications

Leverages AI to process data related to the current incident auto-generating summary status updates with key insights on events and progress

Key features

Generate persona-based status updates during the entire incident lifecycle with just a few clicks

AI to process data related to the current incident surfacing contextual insights and offering key insights on events, progress and challenges

Enhance incident management workflows and streamlines communication, allowing teams to focus on the real work of resolution

GenAI chatbot that provides helpful insight at every step of the incident lifecycle from event to resolution directly from Slack/Microsoft Teams Chat

Customer stories

PagerDuty Customer Stories

Demonstrations

PagerDuty Advance for Status Updates Video

PagerDuty Advance for Status Updates powered by Watsonx.ai short video

PagerDuty Advance for Status Updates GIF

PagerDuty Advance for Status Updates in Slack

Additional Resources

PagerDuty Advance Solution Brief

Accelerate mission-critical work and mitigate risk with GenAI

PagerDuty Advance Website

Website

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