Personalized technical advice
Provides personalized advice to prepare agents to collect data from INTM devices that meet your business criteria.
Provides a flexible solution for root cause analysis of critical problems or failing processes and proactive guidance on configuring your agent to acheive expected business performance.
Block hours of support
With up to 8 hours of scheduled time, remote support is provided to supplement your in-house staff in enabling agents to properly collect data from ITNM devices that you deem necessary for your business success.
Apply best business practices
Gain performance improvement by applying best business practices to update agent configuration to collect data from INTM devices.