Introduction

What is process mapping?

Process mapping is the first step of any automation strategy. It helps nontechnical people work across departments to see a process landscape.

Why is process mapping important?

Inefficient processes cost you time and money. Bottlenecks, complexities and a lack of understanding mask opportunities for process improvement. Process modeling helps you gain better visibility into business operations so you can create efficiencies at scale. What's your process mapping maturity?

Benefits

Eliminate your silos

Engage cross-organizational subject matter experts to document and design better processes.

Optimize business operations

Analyze existing processes to identify areas of improvement quickly and easily.

Keep a single version of truth

Store process maps in a common tool so you have an updated record of business operations.

Which processes do you map?

Guide your next steps by answering these questions about your existing processes.

  • Which processes result in customer dissatisfaction?
  • Which processes have obvious problems?
  • Which processes are high cost or high volume?
  • Which processes require significant manual intervention?
  • Do employees make decisions manually, make inconsistent errors or apply the wrong policies?
  • Is there an area of your business that you want to automate?

Read how to get the most out of process mapping

See it in action

Process mapping in a minute

Watch this one-minute overview on how to map and optimize your business processes — visually, simply and collaboratively — with IBM® Blueworks Live.

Process Made Simple with IBM Blueworks Live

Process Made Simple with IBM Blueworks Live (01:00)

Testimonial

If you are using Visio to model processes, save yourself and start using Blueworks Live...you'll never turn back once you do. You can model processes quickly, share them easily and diagram decisions well.

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Case studies

See how clients are using IBM Blueworks Live to transform business operations

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Barclays Bank PLC

Barclays improves customer satisfaction with 88% faster roll out of automated processes.

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TIM AG

TIM boosts productivity by reducing the time required to onboard new staff by 50%.

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Insperity

Insperity uses a single, clear view of processes to deliver more valuable software faster.

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Solutions

Explore the full set of IBM solutions for automating all types of work at scale.

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Related capabilities

Workflow

Design and manage end-to-end workflows.

Tasks

Reduce employee repetition with robotic process automation and focus on higher-value work.

Decisions

Discover, capture, govern and manage repeatable business rules to optimize decision-making.

Explore the process mapping tool from IBM

Collaborate your way to better business processes

IBM Blueworks Live

Resources

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