IBM Watson Assistant
Deliver fast, accurate answers around COVID-19 for customers, employees and citizens
Overview
At work in 12 countries and counting
COVID-19 has everyone looking for answers and straining businesses, government agencies, healthcare organizations and more. To help address these varying situations, IBM has trained Watson Assistant to respond to common questions about COVID-19 directly leveraging U.S. CDC guidance. This knowledge-base can be easily augmented with additional information specific to your organization.
Watson Assistant is a conversational AI platform that provides an engaging experience for users to get even their most complex issues solved, supporting both chat and speech interfaces. IBM is offering Watson Assistant pretrained with COVID-19 questions via the IBM Cloud available for no charge for at least 90 days, and will assist with initial setup. Organizations in 12 countries, from the City of Austin to the Polish Ministry of Health, have been able to get up and running in as little as 24 hours.
Use Cases
Customer Self-service
Streamline how you empower customers and citizens to resolve inquiries across channels – including web and voice – to reduce costs and improve efficiency.
Agent Assist
Empower agents to respond to questions faster and with greater confidence. Watson Assistant answers agents’ questions and automates workflows via web and mobile chat.
Employee Self-service
Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, alleviating burden on internal help and IT desks.
Provide help on any device from anywhere
Chat with an IBM expert to determine your use case and see how Watson Assistant can help your organization.
Learn more and watch the demo
Learn how Watson Assistant is providing instant information to organizations and companies like University of Arkansas for Medical Sciences, Czech Ministry of Health, City of Lancaster in Los Angeles County and more.