IBM Hardware Support - for resilient IT

Streamline operations with enhanced support across multivendor IT infrastructure

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Simplify complexity

In today's data-driven world, it's crucial to have a flexible and resilient hybrid environment to maximize the value of your IT investments. IBM® Technology Lifecycle Services (TLS) support is infused with AI and analytics. These tools allow you to optimize your IT operations across any environment to support increasing workloads and emerging technologies with a clear total cost of ownership (TCO).

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Reduce downtime

Use AI and analytics for predictive, proactive support to manage and mitigate IT problems before they threaten business continuity.

Support simplification

Reduce the number of vendors with a single point of contact, increasing visibility across your IT environment.

Extend infrastructure lifespan

Maintain support for your IBM® Power®, IBM Z®, IBM® LinuxONE and IBM storage products while you plan for your next upgrade with a service extension.

Access technical expertise

IBM's technical expertise, in close collaboration with product design engineers, distinctively qualifies IBM TLS as a trusted partner for comprehensive service support.

IBM infrastructure support

IBM TLS is your trusted partner for critical IBM infrastructure. Unlock the full potential of your IBM investments with end-to-end support services for today's demanding IT environments.

IBM Expert Care support packages provide cost-efficient, flexible tiered solutions, enabling customization based on your specific support requirements. By integrating IBM's technical acumen, augmented by AI and analytics, these tiers offer optimal performance and robust system reliability.

Need time to upgrade? Maintain support for IBM Power, IBM Z, IBM LinuxONE and IBM storage products with IBM hardware service extensions. This support provides time for strategic planning and helps you avoid service interruptions.

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IBM Z 

Mission-critical systems demand expertise and precision

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IBM LinuxONE

A simplified support approach for optimal availability and cost efficiency

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IBM Power

High-performance support for agile and resilient environments

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IBM Storage

Security-rich support for AI accelerated workloads across hybrid environments

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Multivendor support

IBM multivendor support offers an enhanced and simplified maintenance experience by serving as a single point of contact for a wide range of OEM hardware products, software and networking. These services are designed to streamline operations, improve problem management and accelerate error resolution—creating more resilient IT environments. Centralized support can also lead to significant cost savings and increased staff productivity for businesses.

IBM Support Services for Multivendor Server, Storage, Network and Security, offer predictive insights through IBM Support Insights* and IBM Electronic Service Agent (IBM ESA)*, delivering reliable recommendations across all environments.

Benefit from IBM’s 35+ years of experience in multivendor environments, renowned technical expertise and continuous investments in AI to help improve resiliency and enhance the customer experience.

*Applicable for selected models
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Who we support

Server data center filled with connected blue network cables and server modules

Servers

  • Lenovo
  • Dell
  • HPE
  • Cisco
  • Oracle
  • Supermicro
  • Fujitsu
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Storage

  • Dell EMC
  • HPE
  • Hitachi 
  • Cisco
  • Oracle
  • Pure Storage
  • NetApp
  • Brocade
Take the next step

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations. Schedule a 30-minute, no-cost strategy session today.