Benefits

Reduce support cost

Minimize your dependency on higher cost channels by letting Watson handle customer interactions.

Improve customer satisfaction

Personalize your customer interactions and help them take the action they need - instantly.

Resolve customer concerns

Increase First Contact Resolution by solving the most common customer issues on the first touch.

Key features

Pre-trained Industry & Domain Knowledge

Watson Virtual Agent already understands many of the conversations that your customer wants to have because it comes pre-trained with industry and domain content.

Pre-trained Industry & Domain Knowledge

Watson Virtual Agent already understands many of the conversations that your customer wants to have because it comes pre-trained with industry and domain content.

Configuration

Watson Virtual Agent is configured, not coded - you don't need to have machine learning or programming expertise, you just need to configure it to the specifics of your organization.

Configuration

Watson Virtual Agent is configured, not coded - you don't need to have machine learning or programming expertise, you just need to configure it to the specifics of your organization.

Engagement Metrics

See rich analytics about the interactions your customers are having with Watson Virtual Agent and discover new opportunities to improve your customer service.

Engagement Metrics

See rich analytics about the interactions your customers are having with Watson Virtual Agent and discover new opportunities to improve your customer service.

Publish

Quickly publish your Virtual Agent using our reference library of comprehensive documentation. You can either use our quick-start embed code and APIs or you can write your own code using our SDK.

Publish

Quickly publish your Virtual Agent using our reference library of comprehensive documentation. You can either use our quick-start embed code and APIs or you can write your own code using our SDK.

    Pre-trained Industry & Domain Knowledge

    Watson Virtual Agent already understands many of the conversations that your customer wants to have because it comes pre-trained with industry and domain content.

    Configuration

    Watson Virtual Agent is configured, not coded - you don't need to have machine learning or programming expertise, you just need to configure it to the specifics of your organization.

    Engagement Metrics

    See rich analytics about the interactions your customers are having with Watson Virtual Agent and discover new opportunities to improve your customer service.

    Publish

    Quickly publish your Virtual Agent using our reference library of comprehensive documentation. You can either use our quick-start embed code and APIs or you can write your own code using our SDK.

Which product edition is right for you?

30-day free trial


Try Watson Virtual Agent for 30 days and see what a cognitive virtual agent can do for your business. No credit card required.

Standard Edition


Subscribe now for a low monthly fee and put Watson Virtual Agent to work for you.

Try before you buy

Buy now and get started